Hotel in zona Memorial Citoyen Macon, Macon

Ottimo rapporto qualità-prezzo. Personale gentile e professionale, la cortesia e l'attenzione al cliente è stata la cosa che mi ha colpito di più, soprattutto del signore incaricato della attenzione pomeridiana, un vero professionista.

We wanted to spend the night here while on a long drive home from the south of France to the Netherlands. We called around 11:30 PM to inquire about availability for our family of 3. The person answering the phone said yes, no problem and confirmed the price we saw online. When we arrived, we had to reserve a room through a machine at the entrance. We entered ”3 persons”, but then the system offered us only a twin room. The person who had answered the phone was there, he told us he was only the security guard and not the receptionist. He said he supposed there would be a third bed in the room, since we had entered ”3 persons”. However, there was no way to check, because only after paying at the machine we would receive the room number and code to access the room. As it was midnight by then, we booked and paid the room anyway, found out that indeed, it had only two beds. The security guard could not care less about this situation, did not offer any sort of help or solution. Then we took our camping mat - which we luckily had in our car - and one of us slept on the floor. The next morning we went to talk about this at the reception. We were told, in an unfriendly way without any understanding for the unpleasantness of the whole situation, that the security guard had no access to the booking system so he could not tell us about availability on the phone. And that for 3 people we simply should have booked 2 rooms. Which would have cost 160 euros, not really our idea of a budget stay... Aside from this bad experience, the room was okay (for 2 persons), good beds, OK bathroom. We were not happy that it was not possible to switch off the air conditioning, and there was traffic noise in the morning, but this is inherent to booking a hotel near the highway so we did not mind about this.

Un buon punto di fermata sull'hotel, non troppo lontano dall'autostrada. Pulizia e comoda. Servizi per caffè. Doccia di buona dimensione. Parcheggio sicuro alla notte. Receptori amichevoli, controllare rapidamente. Hanno proposto un posto per mangiare la sera e parlano buon inglese e francese. Rimarrebbero qui. Abbiamo prenotato il sito originale dell'hotel.

Cet hôtel, niché dans la campagne, est un véritable havre de paix. Il a été refait récemment et les chambres sont très confortables. les espaces extérieurs, paysagés sont propice au repos et la piscine est superbe. Concernant les repas, le diner (sous forme de buffet) était varié et il y avait un choix incroyable au petit déjeuner. Le personnel est vraiment très accueillant. Nous n'étions que de passage pour une nuit mais nous avons vraiment apprécié notre séjour. Attention, cet hôtel est vraiment situé dans la campagne, pas trop de restaurant autour (ou alors accès en voiture)