Hotel Valk Exclusief a Maastricht

Hotel environment was good BUT : 1. Check in and check out timing. Four o'clock is very late for a check in. Global standard allows checking In as from 13.00 hours! Eleven o'clock is very early for checking out. Again global standard sets check out at 12.00 with possible extension to 14.00 hours. 2. The room was supposed to be ” comfort plus”. I experienced no special comfort or extra comfort for that matter. Room was standard in terms of size and equipment. 3. Reception staff allowed the ”concession” of checking out at 12.00 and went to considerable length stressing that it is a gross exception! Not the right attitude for a service organization.