Hotel in zona The Body Shop, Maastricht

I stayed here for four days for a business trip. The front desk staff were very helpful with questions about dining, parking and other services of the hotel. There are two parking garages that the hotel uses, one that has metal doors on either side, so if you have a large vehicle, you may want to use the other entrance around the corner which had a little more space on the sides. The room rate included breakfast as well as overnight parking.. The room (#636) faces the plaza next to the entrance of the parking garage. The rooms across the hall face the river. The room has two beds with a desk that hold the TV which can swivel to either the beds or the desk area. The bathroom has a nice walk-in shower with a glass partition. The space works for one person. There was two bottles of water that were left in the room each day. The hotel is centrally located with lots of café and restaurants on the same side as well as short walk to shops/restaurants across the river. I can see why many of the people from our company stay here.

This is the first time we have stayed in a property in this price range that was badly antiquated, poorly run, and lacked any modern management that we wanted to escape almost directly after checking in. We should have been more conscious honestly after reading the TA reviews as the management apparently only responds to positive reviews but never to negative ones....a clear sign there is a lack of any accountability or leadership in a property honestly. Beyond the poor communications in advance of our stay we have to say that the rooms have not been refurbished since the 1970s at best and were stuffy, dark, and kind of sad honestly to the point where we worried about sticking to something. While some of the junior staff were friendly enough, the communication with management was poor and when we asked how we could best accomodate the needs of our children, we were simply told that one could sleep in our bed and they could set up a crib for the other child....at a rental cost of 15 euro a day!!!!! In my decades of traveling I have not ever found a single 4 star property that charged a daily rate on using a baby crib in a room and in general this left us the rather pressing feeling that families are not welcome here! Otherwise, if you are taking a train to Maastricht it is an ideal location as the hotel is located almost directly next to the train station and the noise is not so bad at night. In general though, this property felt like an obsolete dinosaur with no central leadership or accountability to its guests. The sad fact though is that with one of the Netherland's best hospitality schools based within the city limits, this poor service could easily be remedied we argued with some fresh blood and investment, but instead it looks like the owners just want to rest on the Amrath's accolades (and its presumed '4 stars') from yesteryear. A true pity and waste of money these days especially in such a hospitable city as Maasstricht where the Crowne Plaza nearby is clean, well run, and equally convenient.

For the relatively cheap price this was an excellent one night stay in a superior double room. Bed was comfy, plenty of pillows, good seating, easy car parking (should be free), friendly and efficient service. We had a meal in the restaurant - the drinks and food came super quick and dinner was very tasty (fish n chips). The waiter / chef was awesome - friendly, efficient, professional, quick, multi tasker and well presented. Only one issue with our stay - we had to run the shower for about 5 or more minutes before it got to the right temperature - pressure wasn’t that great.

Hotel moderno arredato con stile non banale ma molto raffinato. Camere larghe e comode con tutti i comfort. Letti e cuscini comodissimi . Ottima la pulizia in generale. Colazione super assortita e di eccellente qualità pur pagando a parte ne vale la pena anche perché servita in una sala colazione molto bella. L hotel si trova adiacente ad un grande parco e allo stadio (piccolo ma molto bello). Ha un grande parcheggio recintato di pertinenza che non è poca cosa visto i costi in Olanda. Il centro è facilmente raggiungibile con i mezzi o con la bici che l albergo fornisce con un fitto più che ragionevole, altrimenti una passeggiata di 15 min a piedi e sei in centro visto la dimensione di Maastricht.

I was with my husband and we celebrated the 2nd portion of our honeymoon, a wedding gift from our friends and family. Our check-in was smooth and the staff gave us an upgrade to a junior suite with a note and some deliciouschocolates. It was lovely but not very sound proof from other guests. The room could use a few updates as well but the view was beautiful. The property is gorgeous with the château, sculptures, church, rose garden and natural surroundings. We enjoyed our Saturday night dinner at the grill and the service was very good. There are limited dining options on Sunday evening if you don't wish to leave the property. I had a massage with Maureen and she worked wonders on a troublesome back problem. A true professional. The breakfast buffet was quite extensive with local products as well but very busy. Not a calm environment with large groups and an impolite guest on her phone but we appreciated the quality of the food, options and service team. We enjoyed our stay but felt that for such an incredible setting, there was a certain charm lacking with such a whirlwind of comings and goings. Perhaps a future stay but not during peak season.

Hôtel très bien situé et très joli. Le cadre est vraiment top ! Le personnel est au petit soin, très souriant et à l'écoute. Nous avions réservé une chambre supérieure vue jardin, spacieuse et bien agencée. Nous n'entendions pas les autres clients donc bien insonorisées. Le matelas était un peu mou mais confortable quand même. Pas assez de pression au niveau de la douche. Le petit déjeuner servi est copieux avec beaucoup de choix salés et sucrés (petit bémol pas de chocolat chaud). Le coin bar est assez sympa avec une ambiance chaleureuse. Nous avions réservé 1h au spa (piscine, sauna, hammam). L'eau de la piscine était un peu fraîche et le hammam ne fonctionnait pas. Il manque un jacuzzi pour compléter le tout. Peignoirs et chaussons fournis.

In Heerlen you got several options for a hotel , if you are in need - whenever I can I will go for the Kasteel TerWorm ... been here before , and I think I will be there again ... So arriving before noon is typically not the best at any hotel, no difference here on the topic - the lady at the reception was kind and get me the key and all the forms - but she asked me kindly to wait till my room will be ready - I went for a walk in the garden and surroundings , you have some picks attached to the review. Room was at the ground level in the courtyard building, room 14 - I got - and it was very clean , spacious and with a good size bathroom that had a tub and a shower - depending on what you want. Bed was comfortable - the minibar for free .... breakfast - a nice selection of buffet, eggs, meat , etc ... so everything for everybody. To distance a bit customers you could choose breakfast till 9 or after 9 ... so to split a bit the guests. Outside my room - I had room 14 - there were 2 chairs at a table and a decorative bush in that bush a duck was nesting between the branches - such a nice thing. Overall I had a very good stay - with helpful staff and a very good hotel experience and for sure if I go to Heerlen again , I would choose the same hotel for my stay. I recommend you try it and if you don't like it just blame it on me .....

Quattro notti, la prima di cui nella suite di Natale. Molto ambienti, con in ogni stanza un albero di Natale, vari guirlandi con luci, soggiorno separato con schermo piatto e Netflix, bagno con doppio tavolo da lavare l'uno contro l'altro. Molto spazio per la cabina ovunque, doccia pioggia, pannelli infrarossi, e una camera da letto spaziosa, tutto bene, ma la domanda se potessimo avere due letti separati, è stata risolta negativamente. In suite abbiamo dovuto togliere ogni volta 7 punti, che erano quasi inaccessibili nella camera da letto. Un AB era stato così utile e poi il bagno con la porta di vetro, chi inventa qualcosa del genere? Anche abbiamo mancato un piano Oid nel doccia. Shampoo e sapone dovevano essere messi sul pavimento, per il resto tutto era buono, la stanza normale era spaziale, di nuovo con schermo piatto e Netflix. Bella bagno, qui un piano. Il buffet per colazione era stato esteso con per ogni cosa, la cena era anche buona, solo dovevamo chiedere sempre frittelle, perché indipendentemente dal numero di piatti principali, avete ricevuto solo un piccolo bicchiere di frittelle.