Banyan Tree Tamouda Bay

酒店硬件不錯，餐廳服務特別好，有很多帥氣美麗的小哥哥小姐姐。小缺點是房間水很少，打了2次電話也沒送來。mini bar是空的，check in和check out因為攜程的問題，都在大堂等了2個多小時，期間也沒有水喝。下次會考慮專門過來度假。攜程真的是沒法評價，我全款預付過的訂單，到酒店説攜程沒付款，我先付了按金入住，然後打電話給攜程處理，晚上攜程發消息告訴我處理好了，check out時退按金就行。我再次和攜程確認，希望他們核實好，不要再出問題。攜程網上承諾説沒問題。check out時酒店還是説沒收到付款，就這個問題我在大堂待了2、3個小時。期間還得知攜程是發郵件和酒店溝通，就很無語。最後攜程給了500代金券表示歉意。但是我想説我更希望旅行愉快，500元對我也沒有意義，因為這個問題，旅行計劃打亂，本來想退房當天開車到拉巴特還能逛一會，最後到了拉巴特酒店已經下午6點了。

別墅大住的很舒服，環境不錯，服務很好，就是早餐樣式少味道難吃

The moment I set foot in this place I knew I was in for an experience of a lifetime! I have been to 70 + countries and in hundreds of hotels, this hotel is a gem! This hotel is a luxurious haven nestled along the pristine coastline of northern Morocco and hugged by the Rif mountains. This exquisite resort offers an unparalleled blend of comfort, elegance, and exceptional service, making it an ideal destination for discerning travelers seeking a truly unforgettable experience. My villa gave me the impression it was designed to provide the utmost comfort and privacy. A stunning view, private pool, and lavishly appointed interiors. The attention to detail is impeccable, with Moroccan-inspired decor and luxurious amenities that make you feel special. The Banyan Tree Tamouda Bay boasts a delectable array of dining options, showcasing the finest Moroccan and international cuisine. From fresh seafood to authentic Moroccan tagines and Thai treats, the resort's restaurants offer a culinary journey that will delight your taste buds. Do yourself a favor and don’t miss their majestic Moroccan breakfast The Spa showcases its signature treatments and serene ambiance. Experience the healing power of ancient Moroccan therapies and rejuvenate your mind and body. The staff is attentive, courteous, and dedicated to ensuring that guests have a memorable stay. From the junior staff to the execs. Special thanks to Mrs.Sanaa, Mrs.Rachida and Mr.Hicham the GM and maestro of the place ! The Banyan Tree Tamouda Bay is a truly exceptional resort that offers a luxurious and unforgettable experience. With its stunning location, luxurious accommodations, impeccable service, and world-class amenities, it is the perfect choice for discerning travelers seeking a haven of tranquility and indulgence. I will definitely come back and bring my family with me! That is a Fact!

This wasn’t my first time here, but my expectations were exceeded nevertheless. Due to its all-around excellence, my four-day booking turned into a month-long stay. I had the opportunity to enjoy the New year’s celebration with the Banyan Tree fam as well. Food, music, and vibe were of high quality. There’s probably not enough space to describe my entire experience, but I’ll try my best. GENERAL COMMENTS: The hotel is generally family-friendly and aesthetically pleasing from every angle. You can see the mountains, ocean, and a sky filled with stars in the evening. The place is well-lit and was especially so during the holiday-new year season. You can shop locally (10-15 minute drive) or you can head out to Tangier or Ceuta (Spanish Territory) which is also a few minutes away (bring your passport). But you don’t need to venture far if you want good food though. The three restaurants (Thai, Moroccan & international) at Banyan collectively offer a diverse dining experience without needing to leave the comfort of the hotel. The dining team, including Rachid, A. Houssine, Saifeddine, and Marwan were very careful and made the daily dining experience comfortable. The staff were all very kind and attentive to my needs and interests. If I had a problem, they not only fixed it, but they went out of their way to make me feel comfortable. SPECIFIC COMMENTS REGARDING INTERACTIONS W/ STAFF: I’ve been to a few luxury hotels in Morocco and I’d say, for me, this is second to none due to the consistent quality in its services and the staff’s demeanor with clients. Oussama actively sought out solutions when I had a medical issue. He was also diligent in arranging my experiences throughout the month including one that was previously not in place. I appreciate the ability to adapt. Omar at reception helped me navigate my way to Ceuta and was pleasant and engaged when I made inquiries and requests. Rahima always met me with incomparable kindness. She and Ayoub were very welcoming, professional, patient, and respectful during the long hours I would spend at reception. Madame Sana was lovely; I appreciate all the time she spent connecting me to the right places for my beauty and hair maintenance. The girls at the spa, Julie and Najlae, handled my hammam and massage appointments with grace. The housekeeping team took their job seriously. They were swift to accommodate. I was surprised that they remembered relevant issues I had during my last stay, and they were proactive about avoiding & quickly resolving any recurrence of the issue. Zakaria and Muhammad from housekeeping patiently assisted me with a late night emergency in my villa which had me very distraught. Abida, Tariq, Nabila, Naima Ahanash, & the other Naima were very responsive to my special requests and cleanliness standards. Hassan (from reception) and Hamza (from IT) swiftly accommodated me with work-related needs including virtual meetings. They did so under very short notice and pressure. Nab