The St. Regis la Bahia Blanca Resort, Tamuda Bay

Absolutely amazing resort! Completely brand new and located on a magnificent beach. Views from the rooms are spectacular. Very long heated pool, beautiful and stylish decoration throughout and excellent food. Highly recommended!

My review has been informed by comparison with my experience at Royal Mansor, five day stay immediately before our stay at the St Regis, and our previous vacations at St Regis resorts (Langkawi, Maldives, and Bali). Positives (1) Delightful mornings and evenings watching the sun rising and setting (2) Enthusiastic junior staff willing to help the best they can to address specific requests (3) Heated outdoor pool Room for improvement (1) Failure to meet St Regis customer service standards. For example, lack of amenities to facilitate the St Regis ceremonies for example no English Breakfast or black tea, use of locally produced unpalatable sparkling wine for the evening champagne sabering ceremony, and no consistent provision of tea and coffee through the butler service. (2) Large areas of the hotel, approx 1/3, poorly maintained for example loose tiles in the swimming pool, water features not working, disabled toilet with no lock, disabled toilet not cleaned or refreshed. The beach bar and surrounding sitting area, approximately 1/5 of the resort, not in use or maintained. (3) The excessive use of university / college students to deliver service with limited to no managerial oversight. (4) Small and poorly maintained suites, for example, faulty front door lock and broken balcony door. Cleaning and turn down services provided inconsistently. (5) Disappointing breakfast in terms of selection and quality. (6) No nominated deputy whilst the general manager is not present at the reaort. General manager unavailable to meet in person or for a telephone conversation. These observations are consistent with previous reviews which I did not place sufficient emphasis on when planning my vacation. Be extremely cautious when considering your vacation plans. Please see my other 5 star review of Royal Mansour which is also located in Tamuda Bay.

The St Regis Tamuda Bay was absolutely wonderful from the moment of arrival. The reception team were amazing. I was upgraded to a fantastic suite and throughout my time at the hotel, everybody was particularly keen to assist with excellent customer service. The room was huge and had a dining room, a bathroom a hallway and obviously the bedroom. The toiletries were Sodashi, and the bathroom was amazing with views overlooking the bay and the sea and the property as a whole. The breakfast was a buffet served every morning with wonderfully fresh food and a great selection and nothing was too much trouble for the staff on any request I had. They were absolutely amazing. Also there is a beach area in front of the pool, but the pool area was where I spent most time and they offered drinks throughout the day little treats of food that they’re obviously trying out and offering to the guests it was absolutely amazing ! I also had a treatment at the spa which was again amazing and set in beautiful surroundings! Overall I have to say a huge thank you to Maryam the Deputy Manager who made sure that everything was fantastic during my stay, even though I was only there for three nights. It was stunning and I really enjoyed it and I will definitely be back in the future a great stay and a lovely visit at the St Regis Tamuda Bay!