Foxhills Club & Resort

My partner and I booked a couples package/ birthday weekend away which included a room, one round of golf, and one spa treatment. In addition, I added a second golfer to the tee time for, reserved a golf buggy, and booked an extra spa treatment. Unfortunately, there were several issues that significantly impacted our experience. 1. Golf Course and Buggy Issues Upon arrival, we were not informed that the golf course was partially closed. As a result, we were only able to play 15 holes instead of the full 18. We were not made aware of this limitation at the time of booking or when checking in at the pro shop; we only discovered this upon reaching the first tee. Despite being charged full price for two rounds of golf, we were unable to enjoy the complete course despite being charged full price. Additionally, the buggy we reserved was not in working condition and was unusable. After being denied a buggy that I had reserved in advance. 2. Room Condition This stay was intended to be a romantic getaway, as it was advertised on the website. However, upon reaching our room, we were greeted with scaffolding covering the entire building. Additionally, there were multiple issues with the room itself: * The lights were not functioning properly (see attached photos). * The "double bed" was actually two single beds pushed together, which was not ideal for a romantic experience. Due to the gap between the two mattresses, we were basically sleeping in two separate beds, not to mention falling through the middle throughout the night. * The shower pressure was inadequate, the handles were broken, and no body soap was provided. I even selected a more expensive room to ensure the quality of our stay aiming for it to be romantic experience. Given these conditions, the room did not meet the standard expected for the price paid. 3. Dinner and Breakfast Experience We had a dinner reservation for 8 pm. Despite arriving on time, we were asked to wait in the bar area for 30 minutes without being served any drinks or attended to. During dinner, we both ordered steaks. My partners were satisfactory, but mine had a large clump of fat in the centre, which was disappointing (see attached photo). While breakfast was generally fine, I was surprised to find that, despite being advertised as "breakfast included," there was an additional charge for any coffee beyond the standard filtered coffee. This seems misleading and not in line with the advertised inclusions. 4. Check-Out Experience I raised these all the issues with the receptionist upon check-out. Unfortunately, I did not receive an apology for the inconveniences, and while she mentioned that a 20% discount would be applied to our tee times, this was not reflected on my final bill. Overall, I was deeply disappointed with the quality of service and experience, especially considering that the total cost of our stay was nearly £1,000 including meals. While I would typically overlook minor issues, the accumu

Had an amazing time, when we arrived the reception team were very friendly, thank you Renato. We played tennis, went in the spa, had great food in bar 19, then had amazing cocktails in the manor. Breakfast in the Fox was excellent quality, the bedroom was so comfortable, we will definitely be back! To top it all my car was cleaned Thanks Foxhills! 5 stars

We returned to Foxhills for our 5th wedding anniversary and always have a wonderful time. Whilst checking in there was an extremely rude lady from room 57 who was very abusive to hotel staff who had been very accommodating to her, it was very distressing to see. The staff couldn’t have been more helpful but she was very threatening to them. She will undoubtedly leave an inaccurate review which should be disregarded as she clearly just wanted financial gain. Her primary complaint was that there were children at a family hotel… The staff (particularly Ursula) handled her outburst with professionalism. We had a wonderful stay. Staff could not have been more helpful and kind. Our room was beautiful. The spa facilities were amazing and I had a pregnancy massage which was as incredible. We will definitely be returning for our anniversary again next year!

I booked the sunder retreat as part of my anniversary celebrations with my partner and we had a lovely time. Upon arrival we were shown to our beautiful room (no.1) and we had been left a complimentary bottle of red and a plate of chocolate. The room was large and the bathroom was very modern and spacious. There was a complimentary coffee machine with milk and water in the fridge. The beds were very comfortable and the pillows were lovely. Unfortunately, perhaps due to the old nature of the building, the room was painfully hot. There was a tower fan and desk fan provided but even with all the windows and doors open, we were dripping with sweat. The tv was also very temperamental and neither of us (both tech savvy) could get the screen to have signal without glitching or the internet dropping in and out, fortunately he had his laptop so we could watch Netflix on there. The restaurant included in the booking (Fox dining rooms) was lovely and the service was fabulous. We both opted for a steak and shared a baked Alaska for dessert. After our meal, the server also bought over another chocolate anniversary plate which was a lovely touch. The only let down in here was, like our room, it was SO hot. We were bought the bill over and the waitress tried to charge us full price (not acknowledging our £80 discount on the retreat package) which we found a bit annoying. Especially when they were aware of our booking circumstances. Breakfast the next morning was delicious and there was a wide range of choices. The muffins on the continental breakfast were to die for! You did however had to pay for coffee as an extra. We had lunch in the XiX cafe on the day of arrival; the food and service was great but for 2 glasses of Pimms, 1 burger, 1 sandwhich and a side cost us £62… The facilities are great and the spa/ pools were lovely. We did get up early on the Monday to visit the gym before we left. Unfortunately we were informed that they had closed the gym until midday for maintenance. This wasn’t much help as we only had access until 11! Overall we had a lovely getaway for our anniversary. With a couple of small tweaks, it would have been a perfect weekend.

My partner and I stayed at Foxhills for his birthday and wow we couldn’t have asked for better! From the moment we arrived it was flawless, we stayed in room 2 which is located in a beautiful courtyard the room was huge as well as the walk in shower and built in tub. During our stay we used all the facilities they were all outstanding! The pool and spa were kept to such high standards the staff are so friendly and welcoming making it easy to relax from the get go. My partner and I then enjoyed the famous Longcross course which although was under renovation it was AMAZING! once again the staff at the pro shop & halfway hut made the process stress free and smooth. Although we got rained off on the Saturday they were very quick to help us get booked on the next day moving our tea time earlier as they knew we were checking out, lastly the food and drink they have got it all from a quick iced coffee/smoothie at Flo’s to a burger and chips at Nineteen or if you fancy more class the Fox Dinning room! We couldn’t recommend this place enough! Thank you so much Foxhills for looking after us so well. We look forward to our next visit. Isabel & Harry :)

My husband bought a night stay at Foxhills for me and my sister to relax and have an uninterrupted nights sleep as we both had our 3rd baby in 2024. Wow, what an amazing night away. We took advantage of all the facilities available including tennis, spa, swim, exercise classes and the lovely restaurant and bar. Our room was spacious and comfortable. We didn’t want to leave. Really lovely staff, particularly the door man is extremely friendly and Leah and Ursula at front desk were so helpful. We will definitely be back!