Hotel di lusso a Selçuk

"This was our first family trip with our 16-month-old baby and also our first holiday after 3 years. Our last trip was to Jungle Aqua Hurghada, so we were really looking forward to this one. We stayed at Aqua Park and booked through Trip.com for 2 adults and 1 infant. However, on arrival the reception staff embarrassed us by saying, in front of other guests, that we had only booked for 2 adults and not for 3 people. I showed them my booking confirmation clearly stating 2 adults and 1 child. After speaking to someone else, the receptionist simply said “okay fine” with no apology or explanation for the misunderstanding. We were then given a room at the very end of the corridor, far from the lift, despite them clearly seeing we had a baby with us. Another issue was the confusion around the “Ultra All Inclusive” package. We were told snacks and drinks were not included and that we would have to pay extra. We were also told we could not eat anywhere except the main restaurant, which only had around 4 dishes available on the first day. Whenever we asked questions at reception, the staff were not helpful and just kept saying “no, no, no” without properly explaining anything. After I contacted Trip.com and complained, things improved slightly, possibly after they spoke with the hotel. But I was still charged almost £90 extra for my 16-month-old baby’s stay, which made no sense to me. By the third day, the food situation became better, but then the bathroom started leaking. We called reception and they temporarily fixed the flush, but it leaked again afterwards. Since we only had 2 days left of our 6-day trip, we didn’t bother reporting it again. Overall, this holiday was mentally exhausting rather than relaxing. We came back feeling stressed instead of refreshed. Unfortunately, due to the poor communication, lack of customer service, and overall chaos during our stay, I would not book this hotel again Location and views of this hotel is extremely recommended but services letting it down. Hope things get better for others."

"Otelin konumu, açık alanları, restaurant cafe gibi yerleri çok yeterli ve güzeldi. Resepsiyondaki beyefendiler çok güler yüzlüydü. Garsonlar aiçılar hepsi çok sıcak işlerini iyi yapan insanlardı. Sadece animasyon ekibindekiler burnundan kıl aldırmayan, sanırım ortalıkta boy göstermek için otelde bulunduklarını düşünen kızlarımızdı. Bir güler yüz bir merhaba bekliyor insan takıyorlar güneş gözlüklerini sağına soluna bakmadan yürüyorlar. Bir şey soruyorsun duymuyorlar bile. Olumsuz yorum yapmak istemezdim ama çok bariz şeyler olduğu için dikkate almalarının önemli olacağını düşünüyorum. Onun dışında herşey çok güzel ve keyifliydi. Teşekkürler."

"migliori cibi miglior servizio Bella piscina, grande. La stanza è buona. La posizione è grande."