Luoyang Marriott Hotel

Recensioni su Luoyang Marriott Hotel

Luoyang Marriott Hotel

219, Zhanlan Road, Luolong District, Luoyang, Henan, China, Luolong District, Luoyang, Henan, ChinaDettagli hotel
Luoyang Marriott Hotel
Luoyang Marriott HotelLuoyang Marriott HotelLuoyang Marriott Hotel
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Corrispondenza del prezzo
1 notte

Recensioni degli ospiti

4.6/5
Molto buono
1007 recensione
Recensioni verificate
Ubicazione4.7
Strutture e servizi4.6
Servizio4.6
Pulizia4.7
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Tutte le recensioni(1007)
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Comodo per lo shopping(47)
Reception gentilissima(39)
Strano odore nella camera(26)
Vicino alla stazione(26)
Piscina meravigliosa(22)
Vista sul lago isolato(21)
Cibo squisito(20)
Recensioni negative(36)
Julie Sue
Camera Deluxe (2 letti)
Soggiorno: feb 2025
Famiglia
2 recensione
5.0/5
Eccezionale
Pubblicata: 4 mar 2025
This is a brand new hotel and far surpassed my expectations. The facility is beautiful and modern. All expected amenities were included. Gorgeous bathroom with tub and separate toilet and shower areas. Breakfast is an amazing buffet of western and Chinese food. My only complaint is that the toilet had a faint smell.
Traduci
Risposta dalla struttura: Dear guest,We sincerely appreciate you taking the time to share your detailed review of your recent stay at Luoyang Marriott Hotel.Regarding the issue you mentioned, we immediately carried out a comprehensive inspection of the public areas and added fragrance diffusers and enhanced ventilation measures to ensure that such a situation will not occur again.We are committed to providing our guests with an exceptional and flawless experience. Your feedback is of great significance to us as it helps us identify areas for improvement.Looking forward to your visit again.Thank you again for your support and understanding.
Sid662
Camera Deluxe (letto matrimoniale, con vista sul lago)
Soggiorno: ott 2024
Coppia
11 recensione
5.0/5
Eccezionale
Pubblicata: 17 nov 2024
Definetly one of the best in the area. Room is big and clean and the service is what you would expect from marriot. Excellent stay. Room service is nice too!
Traduci
Risposta dalla struttura: Thank you for your recognition of our Luoyang Marriott Hotel. As the first Marriott-branded hotel in Luoyang, adhering to the concept of "WONDERFUL HOSPITALITY. ALWAYS.", we are wholeheartedly dedicated to bringing you more wonderful travel experiences.
Willy_C
Camera Executive Queen
Soggiorno: set 2024
Solo
3 recensione
5.0/5
Eccezionale
Pubblicata: 24 ott 2024
On the whole location is good. Clean hotel. Staff very polite and helpful. Will come back again
Traduci
Risposta dalla struttura: Dear guests, thank you for choosing Luoyang Marriott Hotel. Your recognition is our greatest motivation. It is our pleasure to wholeheartedly provide you with better services. We are looking forward to your next visit. Wish you a happy life!
CCSK
Camera Deluxe (letto matrimoniale, con vista sul lago)
Soggiorno: nov 2024
Coppia
4 recensione
5.0/5
Eccezionale
Pubblicata: 2 gen 2025
Great location. Excellent service. My only suggestion is to improve the breakfast. Might be how it’s organised but feels like the variety and options are limited versus other Marriott hotels.
Traduci
Risposta dalla struttura: Dear guests,Thank you for choosing Luoyang Marriott Hotel. We attach great importance to your suggestions about breakfast. We have immediately passed them on to the restaurant and made a comprehensive improvement to the breakfast by increasing the variety and quantity of the dishes served.Thank you for your suggestions and comments. Also, we appreciate your recognition of our hotel's location and service. We are looking forward to your next visit. Wish you a pleasant life!
Goh
Camera Deluxe (letto matrimoniale, con vista sul lago)
Soggiorno: nov 2024
Solo
21 recensione
4.7/5
Fantastico
Pubblicata: 30 dic 2024
Fantastic hotel, friendly hotel staff, rooms are spacious and well maintained. A big shopping mall just beside the hotel, and lots of restaurants in the mall.
Traduci
Risposta dalla struttura: Dear guests,Thank you for choosing Luoyang Marriott Hotel. Our hotel is located in the core economic area of the New District, right next to Kaiyuan Lake and just a step away from Quanshun Shopping Center.Thank you for your recognition of our hotel. Your recognition is the driving force for us to move forward. We will bring better services to our guests with this trust. We are looking forward to your next visit.
Utente anonimo
Camera Executive (2 letti, con vista sul lago)
Soggiorno: ott 2024
Coppia
9 recensione
5.0/5
Eccezionale
Pubblicata: 25 dic 2024
Service is excellent! Hotel room is spacious and clean and refreshments were provided during tea time. Hotel is super near Longmen train station and situated at the newer side of the city. Also walkable to a mega mall nearby.
Traduci
Risposta dalla struttura: Dear Guest,Greetings from [Luoyang Marriott Hotel]!We are overjoyed to receive your glowing review. Your kind words about our excellent service, spacious and clean rooms, and the delightful tea time refreshments mean the world to us. It's truly a pleasure to know that our prime location near Longmen train station and the convenience of being within walking distance to the mega mall enhanced your stay.Our team is dedicated to providing every guest with a memorable experience, and your feedback is a wonderful affirmation of our efforts. We look forward to welcoming you back in the future, and we'll strive to exceed your expectations once again.
SandraDP
Camera Deluxe (2 letti)
Soggiorno: ott 2024
Famiglia
8 recensione
5.0/5
Eccezionale
Pubblicata: 14 nov 2024
Very good family stay. Very friendly and helpful staff. We were pleasantly surprised to be upgraded and allowed to leave our room a little later at no charge. Gargantuan and varied breakfast. Quality service: large swimming pool and well-equipped gym.
Traduci
Risposta dalla struttura: Dear guests, it is our great honor to provide you with a wonderful stay experience. Your recognition means the world to us. Thank you for your recommendation. We are looking forward to your next visit. Wish you a happy life!
Utente anonimo
Camera Deluxe matrimoniale
Soggiorno: dic 2024
Coppia
3 recensione
5.0/5
Eccezionale
Pubblicata: 10 gen 2025
Love the hotel ans friendliness of the staff. Make effort to explain in English.
Traduci
Risposta dalla struttura: Dear guest, thank you for your recognition. Your approval serves as the driving force behind our service. We will provide you with even better and more attentive service.
Utente ospite
Camera Deluxe (letto matrimoniale, con vista sul lago)
Soggiorno: gen 2025
Solo
1 recensione
5.0/5
Eccezionale
Pubblicata: 1 mar 2025
作為常年出差的室內設計師,這次在洛陽萬豪的入住意外成了美學採風之旅。踏入大堂瞬間就被空間敍事驚艷——8米高的石藝裝置牆以現代手法解構龍門石窟元素,粗曠原石與琉璃磚疏密相間,柔光透過在空間投射出流動的光斑,彷彿千年佛窟的時光碎片在此重生。 🖼️藝術彩蛋無處不在: • 公共空間變身藝廊,不同區域陳列着當代藝術家創作的《詩路新語》系列,故事與手法的碰撞讓歷史變得觸手可及。 • 4樓宴會廳主題《詩與景》。詩中帶景,景中帶詩、水、雲、柳。細筆絲絲入蔻,畫鶴、畫水、畫雲、畫柳。一吟一詠,寄情詩景中。 • 3樓零點餐廳的主題《詩與仕女》,輕鬆詼諧的畫面,帶來就餐的愉悦氣氛。 📍黃金C位: 佔據新區核心卻處處透着雅緻,頂樓行政酒廊的觀景台正對應天門燈光秀最佳觀賞位。特別推薦18:30在此小酌,看千年城樓的鎏金飛檐與玻璃幕牆的倒影共譜時空二重奏。 🛏️客房美學細節: 入住的房間將人性化做到極致——床頭矩陣接口、超寬的床榻、特別點贊床墊,讓認床的我居然一覺睡到自然醒! 🍴舌尖上的藝術: 早餐本地大廚現做的牛肉湯配餅絲讓我秒穿老城街頭。 💁有温度的藝術管家: • 前台Cindy在瞭解我不適應北方氣候,貼心準備了加濕器。Eileen發現我感冒後,暖心送來薑茶。 這次入住徹底打破我對經典奢華酒店的固有印象,從北魏紋樣地毯到轉角處的當代雕塑,每個細節都在訴説洛陽的過去與未來。帶着藝術眼光的旅行者,這裡會讓你收穫雙倍驚喜!
Traduci
6/16
Risposta dalla struttura: 親愛的賓客,您的讚譽如春風,暖透我們的心。您以藝術行家視角,深度解讀酒店美學,讓我們倍感榮幸。大堂石藝裝置牆,融合龍門石窟元素,您説光斑是千年佛窟時光碎片的重生,浪漫又詩意。公共空間的藝術陳列、宴會廳與餐廳主題,經您點評,更顯魅力。頂樓觀景台看應天門燈光秀,您描繪的時空二重奏,美到極致。客房細節、早餐美食,還有 Cindy 和 Eileen 的貼心服務,都被您肯定。這是藝術靈魂的相遇,期待您再來續寫美好 。
Tudoubaba2014
Camera Deluxe (letto matrimoniale, con vista sul lago)
Soggiorno: feb 2025
Famiglia
10 recensione
5.0/5
Eccezionale
Pubblicata: 2 mar 2025
作為新開業沒多久的酒店,能看得出來團隊是很想做得更好的。會提前一天做前調,這已經超過了幾家同屬於萬豪旗下的麗思,更不要説同一級別的喜來登。早餐合格,其實每家除了各自當地特色都大差不差,就算再高端也就那樣,了不得給你兩份菜單,除了自助能單點。衞生沒毛病,沒發現明顯問題。喜歡3月1日值班的大堂經理,她很親切,我在辦理入住時會陪着我媽和我女兒聊天,不會讓客人在等待時覺着尷尬。備品合格,免費瓶裝水要比雅高旗下某些同級別酒店要好。客房服務相應時間合格。前台寄存行李很負責,週日下雨,服務枱的雨傘已經被其他客人借光,我也懶得回房間拿客房自備的雨傘,因為需要兩把雨傘而兩間房不在同一樓層,在未出示寄存牌的情況下我就直接去寄存區翻自己寄存的背包,期間有兩位工作人員過來詢問,直到他們看見我衹是從背包裏衹是拿出兩把雨傘並且和正在與大堂經理聊天的家人匯合才放心離開。總得來説,服務團隊是富有活力的,他們並不會因為自己是洛陽唯一的國際連鎖五星酒店而傲嬌,希望保持下去加油。最後,河南是個好地方洛陽是個好地方。租套甲扛把刀哪都能去,景區完全不管,真爽。應天門真的好多漂亮小姐姐啊!看不過來,完全看不過來
Traduci
Risposta dalla struttura: 親愛的賓客,非常感謝您選擇我們酒店並留下如此細緻且暖心的評價!看到您對酒店各個方面的認可,從服務,到早餐、衞生、備品,再到我們團隊成員貼心的服務,我們滿心歡喜與感動。您提到的 3 月 1 日值班大堂經理,我們定會將您的誇讚傳達給她,相信這會成為她繼續熱情服務的強大動力。在寄存行李這件事上,也很感謝您的理解與配合,我們的工作人員時刻關注着寄存區的情況,也是為了保障每一位客人的物品安全。我們團隊始終秉持着用心服務的理念,不會因自身定位而驕傲,努力為每一位客人打造賓至如歸的體驗。聽您對洛陽的喜愛之情溢於言表,我們也深感自豪,這座城市的魅力與酒店的服務相得益彰。希望您下次再來河南、再來洛陽時,我們依然是您的不二之選,期待再次為您和家人提供優質服務,祝您生活愉快,萬事順遂!
Utente ospite
Camera Deluxe (2 letti)
Soggiorno: gen 2025
Famiglia
3 recensione
5.0/5
Eccezionale
Pubblicata: 5 mar 2025
酒店位置絕佳,在高鐵站附近,離龍門石窟,博物館20分鐘左右,旁邊有購物中心,吃喝玩樂都方便。房間佈局合理,床很舒服。服務上更推薦,管家式服務,我們的管家叫Rachel,未入住就提前溝通住房需求,幫我們定了安靜的無煙房,任何需求都有快速響應,房間洗水池下水不暢及時安排人員維修,還送了水果,很贊!入住期間還意外的體驗了一次機器人送快遞,滿滿的高科技!退房時幫我們找到了忘記的一本書和毛巾,還幫我們快遞到家,這服務真的是沒話説!再次謝謝Rachel
Traduci
Risposta dalla struttura: 尊敬的客人,看到您細緻且熱情的評價,我們滿心歡喜與感激!非常榮幸能憑藉絕佳的地理位置、舒適的房間佈局以及優質服務,為您帶來如此滿意的入住體驗。Rachel 得到您的高度認可,我們深感驕傲,她始終秉持着管家式服務理念,致力於為每一位賓客提供貼心關懷,提前溝通需求、快速響應解決問題,這都是她日常工作的用心體現。酒店配備的機器人服務,也希望為賓客帶來新奇便捷的體驗,增添一份科技樂趣。而幫助賓客尋回失物並妥善處理,更是我們應盡的責任。我們定會將您的讚揚傳遞給 Rachel 以及全體員工,激勵大家持續提升服務品質。期待您再次回到洛陽萬豪酒店,我們將一如既往,為您打造更精彩難忘的入住之旅!
Utente ospite
Camera Deluxe (letto matrimoniale, con vista sul lago)
Soggiorno: gen 2025
Solo
2 recensione
5.0/5
Eccezionale
Pubblicata: 28 feb 2025
服務態度無可挑剔!尤其是前廳部 Cindy 小姐姐更是服務超好,想客人所想,提供了賓至如歸的服務,還有餐廳經理Linda服務也很熱情,酒店環境寧靜,設計感十足,酒店位置不錯交通非常便利,讓我們的旅程更佳!
Traduci
6/8
Risposta dalla struttura: 尊貴的客人,感謝您的好評!能得到您如此高的讚譽,我們倍感榮幸。Cindy和Linda的熱情服務不僅展現了個人魅力,更是我們酒店服務精神的縮影。我們為擁有這樣優秀的員工而感到驕傲,並會將您的讚揚轉達給她們,激勵大家繼續保持併發揚這種積極向上的服務態度。期待與您再次相逢,洛陽萬豪酒店定不負所望,為您續寫美好旅途篇章!
Chensanshaoi
Camera Deluxe matrimoniale
Soggiorno: gen 2025
Lavoro
35 recensione
1.0/5
Pubblicata: 1 mar 2025
設施:五星級酒店,居然不是智能馬桶。而且浴缸的水放出來是鐵銹色😓導致不敢泡澡! 衞生:衞生還湊合吧,就是電視枱麪及洗臉池有污垢,讓人很不舒服。 環境:環境還可以,樓下就是泉舜購物中心 服務:車停在地下車庫被非車位車輛堵了2個小時整(7:00-9:00),早上趕時間急得不行,跟前台説,前台説:你往後倒點就行了(如果可以倒的話我還需要找你們解決嗎?);然後就沒人管了,沒有工作人員去現場,我再次去前台要求處理,他們説在調監控,屬於物業(踢皮球)……我再次打電話讓他們到現場來!5分鐘後酒店人員和物業(物業不知道是不是酒店的,手機打着鬥地主!抽着煙!不過酒店的那位還挺負責,各種電話溝通……)然後過了30分鐘左右應該是大堂經理(女士)穿着薄薄的衣服在地下停車場一直等到處理結束!對酒店個別人表示非常滿意!但對酒店的辦事效率及態度非常不滿意!2個小時也是非常寶貴的! 我在這的另外一個訂單,絕對的5星好評!我們以事論事!100-0.1=0
Traduci
Risposta dalla struttura: 尊貴的客人,誠摯向您致歉。關於您提到的設施、衞生、服務方面的問題已向相關部門進行反饋,對酒店客房進行全面檢查,確保此類事件不再發生。得知您停車時遇到的問題,第一時間到現場與您交涉,在多方面未聯繫到阻擋車主的同時去調監控,整體時間過長可能給您帶來了不愉快體驗,在此向您表示歉意,也感謝對酒店待客師全程跟進的認可,期待再次為您服務,定讓您滿意 。
Utente ospite
Camera Deluxe (2 letti, con vista sul lago)
Soggiorno: gen 2025
Famiglia
1 recensione
5.0/5
Eccezionale
Pubblicata: 6 feb 2025
酒店在市政府對面,環境真心不錯,樓下就是開元湖和泉舜購物廣場, 門口還有地鐵口 ,距離龍門高鐵站 洛陽博物館 龍門石窟都很近, 出行很方便。 前台小姐姐説酒店是今年新開業的,房間乾淨舒服,還有泳池,特別感謝Jacob在入住前一天打電話詢問對房間什麼要求,特別暖心。 期待下一次的入住。
Traduci
6/10
Risposta dalla struttura: 尊敬的客人,很高興能夠得到您的認可,是我們前進的最大動力。能夠為您此次旅程帶來舒心服務是我們的榮幸,請允許我藉此機會再次向您介紹一下我們洛陽萬豪酒店:酒店選址洛陽新區政治經濟核心地帶,周邊環伺風景秀麗的開元湖,緊鄰天然氧吧興洛湖濕地公園,距離龍門高鐵站僅3公里,距離洛陽北郊機場18公里,距離地鐵2號線開元湖站373米,可輕鬆前往洛陽市區各個地點。房間配備智能設施,全日餐廳位於酒店一層,提供中、西式自助早餐、晚餐。萬豪中餐廳位於酒店三層,以粵菜為主,並融合本地特色菜餚,期待您的再次光臨,祝您生活愉快!
Utente ospite
Camera Deluxe matrimoniale
Soggiorno: gen 2025
Lavoro
2 recensione
5.0/5
Eccezionale
Pubblicata: 28 feb 2025
非常好的體驗,不管從設施,床品,服務態度都無可挑剔!尤其是前廳部 袁小姐 cindy Lime 小姐姐更是服務超好,想客人所想,提供了賓至如歸的服務!下次還會選擇萬豪酒店!
Traduci
6/8
Risposta dalla struttura: 尊貴的賓客您好!非常感謝您的支持與肯定,您的肯定是對我們團隊最大的鼓勵與肯定。Cindy的熱情服務不僅展現了個人魅力,更是我們酒店服務精神的縮影。我們為擁有這樣優秀的員工而感到驕傲,並會將您的讚揚轉達給她,激勵她繼續保持併發揚這種積極向上的服務態度。我們期待着您的再次光臨,相信下一次的相遇更加精彩。感謝您的寶貴評價,祝您一切順利,期待再次為您服務!