An absolutely amazing hotel in a spectacular location on Lago Lugano. Clean, comfortable and spacious rooms. Grand and elegant public spaces; a wonderful garden and exquisite artwork. Top notch staff. BUT despite the advertisement of air conditioning, there was none on these 80 degree plus early spring days. I booked a room with air conditioning and was charged for and paid for that room, but got no air conditioning, The suggested solution was to leave the door open at night to cool the room - on the ground floor of an unsecured hotel property. Not practical. The second solution was to bring us a fan, as if we were traveling in 1946. A small complaint but any issue which leaves guests uncomfortable in their own room over three days deserved at lease an acknowledgment from the Hotel management. There was nothing. What should have been a five star plus stay was not. Other than that, the hotel is perfect.
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