Hotel Grand Lucknow

It's a very basic property—even more so than its price would suggest. We reached early in the morning and the tiny reception was unclean and smelly. The elevator wasn't working either. We requested a room, or even just a bathroom we could use to get ready, but the receptionist said that all the rooms were sold out and that the common toilet was too unclean for us to be able to use, and that the cleaning staff wouldn't come for the next two hours. There were a couple of guests who checked out in front of us, and upon our request, he said we could use one of the rooms as the bathrooms were relatively clean, but that we would have to pay for having checked in early. This despite the fact that the room was completely untidy and all we would be doing was getting ready and leaving the hotel in an hour, and even our luggage was being kept in the reception area only. He said that the room wasn't ours for the next three hours and if any of the other guests at the property wanted to use it (because it was a wedding party), we would have to vacate it. And yet he wanted us to pay to use the bathroom inside it. It's a very cheap establishment with no customer service attitude whatsoever. I strongly doubt the authenticity of some of the positive reviews on other online portals. My advice would be to steer clear of this lodge.