Hotel in zona Gartenverein ＂Schnauderaue＂ e.V., Lucka

Mit einer größeren Gruppen haben wir als Firma eine Übernachtung im Hotel gebucht und waren absolut begeistert! Die Zimmer waren alle sauber und modern eingerichtet. Das Frühstück war reichhaltig und von hervorragender Qualität: Bio, frisch und vielseitig (es gab sogar vegane Alternativen). Das Gleiche galt für einen eigens für uns ausgerichteten Lunch. Das Servicepersonal (sowohl im Hotel als auch in der Bar) empfanden wir als ausnahmslos freundlich, aufmerksam und sehr hilfsbereit. Vorab gab es unsererseits viele Änderungen, die alle stets freundlich angenommen und umgesetzt wurden. Der Kontakt zur Serviceleitung war unkompliziert und immer zuvorkommend! Auch nochmal ein großes Dankeschön für das Entgegenkommen bezüglich einiger Zimmerstornierungen von unserer Seite – es lief alles reibungslos! Wir können das Hotel – nicht nur aufgrund seiner fantastischen, zentralen Lage – uneingeschränkt weiterempfehlen!

L'hotel che ho prenotato come ostello l'ultimo giorno del mio viaggio d'affari in Germania.. Era più vicino al centro della città di quanto pensassi, quindi potevo cenare in un buon ristorante italiano anche se arrivassi tardi la sera. L'unico punto di svantaggio è che ho prenotato perché ho un dottore alberghiero, ma il parcheggio è pieno, quindi parcheggiato in un parcheggio pubblico vicino. L'hotel ha una buona vista e è ben mantenuto.

I love Motel One. Normally. But this particularly premise won‘t be my first choice next time. The gentleman, who checked me in, was kind of distant, hardly polite. They still have time slots for breakfast, full hour only, which, he explained, is due to the fact that they have more rooms than space. However, they do have a quite nice bar on the 8th floor, in addition to the much less charming „lounge“ for breakfast in the 7th floor. Why don‘t they use both rooms, when they are sold out (e,g,during the book fair)? The hotel is also extremely noisy in terms of road traffic. It is located at a huge intersection, and about 8 (eight!) ultra-noisy tram lines cross on both sides of the hotel. Even on the 4th floor, and with my windows closed, I only finally fell asleep sometime after 1 a.m., when the last tram drove by, and woke up at 5 a.m., when the first tram of the day made itself heard. My request at check-in for a room at the 7th or 8th floor was ignored by the man I mentioned above. He also just gave me a voucher, with which I was sent to the 8th floor to pick up my complimentary bottle of water, while my colleague, who was checked in next to me by a very nice lady, received a bottle right away. I got mine only, when I asked, why I had to go up to the 8th floor, whereas my colleague got her water over the counter. Last but not least I usually use the Motel One stairways instead of the elevator, even if my room is located on the 6th floor or even higher. And especially, if there are only 3 small elevators in a hotel with - allegedly - 150 rooms (the reason given for the breakfast slots). However, in this hotel there are no stairs that get you to the lobby on the ground floor. I was told would have to exit in the Edeka Supermarket next door, go out into the street, and then enter the hotel again. Strange. Anyway, since there are 2 more Motel Ones in Leipzig, which are both great, nice and with a charming staff, I doubt that I will ever pick the „Post“ again.

This place is a joke. First, try to find it. Signage is less than minimal. Hopefully, you can figure it out with others who already have or who are also searching for the place. Next, take a nondescript elevator to the 6th floor. If you come after the sun goes down, note that the lobby with the elevator is quick dark, very poorly lit. Get off the 6th floor and turn right. If you come at check in time, be prepared for the line of over a dozen others waiting to check in. They will not check in anyone before three. Nope. Won’t do it. After a half hour, we were directed to our room on the third floor, right above the intersection. Great view from a large window facing the university and Old Town directly to the west, but ah, these are the two big problems. First, the noise of trams, trucks, and then every ambulance in the city must be required to pass through this intersection! Second, summer heat makes the room an oven. One window will open a bit, maybe 10 cm, but don’t get your hopes up for much natural air. We figured the noise would eventually die down, but it didn’t, especially ambulances on a Saturday night. So eventually we closed the window and curtains. That helped contain the noise but then the heat hit us. We failed to find much sleep in our sweat. Ah, but the air conditioner! Try as we might, we failed to get the A/C to work, nor any fan for ventilation! About daylight, we finally slept, only to miss our planned Bach Festival event that morning. Groggily, we tried to get to the reception desk to discuss this issue, but, mind you, the elevator up to the reception does not stop at the third floor. Only down. So this senior citizen had to take the first of four climbs up those stairs to reception on the 6th floor. I asked for a refund for the second scheduled night. It was refused. “We can’t do that. Only Expedia can. You need to call them.” Also, “You can’t get air conditioning in your room because there is none. Hotels in Germany don’t have air conditioning.” And portable fans are not provided either apparently. I called Expedia. They said that, of course, the hotel can refund the payment for the night. Expedia called the hotel. Then spoke with me I returned up the four flights of steps to get my refund. Nope. They refused to refund. But they did provide another room that did not face the street. Ok. We took it. They even provided a bottle of wine, and we slept well that second night. The next morning at check out, the manager asked why we hadn’t turned on the air conditioning…and of course, Germany has air conditioning. And no, the hotel would not be able to refund an unused night as requested. We loved Leipzig! But beware of this joke of a place.