Grand Palladium Jamaica Resort & Spa All Inclusive

I stayed here for a couple days and when I say the professionalism is awful here. I’d rate my stay a solid 2/10. The 2 would come from the room being very nice and the food being good as well. However, the security guys at the pool, the entertainment guys, the lifeguards must’ve all gotten their training at sexual harassment central. I wouldn’t recommend for any woman traveling alone or even as a group. I wouldn’t recommend for anyone. It even took a whole day of calling, eventually having to go down to the front desk for them to even restock the mini fridge. Awful service.

The staff was awesome the **** Hut was delicious lot of food choices and the pool was devine!

I would recommend this hotel without a doubt. The property itself is my #1 favorite, its huge and just really beautiful. Theres also a shuttle on property you can use to move around if you dont want to walk. Huge shout out to the mini club for kids.!!! My child was busy with all sort pf activities and felt safe. I would definitely return.

First point of contact matters and unfortunately the staff member that I had upon checkin failed to provide a pleasant and welcoming tone. Lamar was very abrasive in her responses, the check in felt rushed. I had hoped to experience a different staff member during check out to see if I noticed a difference but unfortunately I checked out with the same front seat staff and her demeanor was exactly the same. I also had an issue with the app and was unable to log in and instead of assisting me, she directed me to guests services. The lady at guests services stated, I needed to give the app time. I have traveled to many places and have never heard of such a thing. Once I got to my room, I called guests services and was able to speak with Ashley who was extremely helpful and realized the error I was having during checking in on the app was the name they used vs my full last name. The resort was beautiful and the various restaurants offered was great to see. It would have been nice to maybe know the menu for the buffet in advance so we can decide which days we wanted to try a restaurant as the oxtail was amazing but we weren’t able to get it again. Overall, the stay was good but I think the customer service could have been better which is what I stated to Xavier while we waited for our transportation. There were two extremes, staff that were abrasive, unwelcoming and quite rude then those who were really nice, inviting and contributed to making the experience a good time.

The food was made to cater one group. Not a variety. The music was not really Caribbean. More like American music. My room, it seems like someone was already in there and they just ‘fixed’ it up a lil. It was just ok to sleep at the resort

Enjoyed a great weekend, great food and very comfortable. Would like to come back again very soon.