The Secret Luang Prabang

Hotel is good, the rooms are clean, and the location is excellent. You can walk to the night market. The room was quiet, perfect for a relaxing stay.

My recent stay was deeply disappointing, primarily due to significant issues with cleanliness and service. Key Issues: · Poor Cleanliness: The room was very dusty, which adversely affected my health. I also observed cobwebs, slimy shower edges, and a practice of rearranging rather than washing glasses. · Ineffective Housekeeping: Despite pointing out specific areas that needed cleaning, the housekeeping staff did not address them properly, suggesting a lack of training. · Unprofessional Staff: Reception staff were often disengaged, using their phones for games. Service requests, including for my early departure, were met with no response. · Inadequate Breakfast Service: Empty dishes were not refilled unless a guest pointed it out. I also noted an inconsistency in service, where a hot beverage option was offered to other guests but not to me until I requested it. · Although I left two nights early, the hotel did not process my early departure and appears to have charged me for the full stay. Due to the unclean environment, I felt compelled to cut my stay short by two nights to aid my recovery. The overall experience fell far below expectations, compounded by the lack of resolution from staff.

Conveniently located, with only a short walk into the centre of town. The rooms were very new and clean as well.

good place to staying with reasonable price. easy access city center to walking, 10min something swimming pool has deep (1.5m ?) for kids but very clean water.

New hotel but noisy from the road

We had a nice stay at this hotel. Room is spacious. Staff are friendly, even though we had some miscommunication about early breakfast. They kept our luggage for 2 days, which was wonderful for us to travel light dure a 2 day tour