Best Western the Hatfield Hotel

Great service

We went here for dinner on Friday 18th, staying in a b&b down the road. The food was good, chips not the best. I had some picky bits and husband had classic seaside fish and chips. However, the staff were friendly and it was so nice to see them smiling with each other, they obviously get on well, it was lovely to see, and still working hard, even tho busy. Relaxing music and seating. But lights a bit flickery near bar? The manager even had time to ask us how our food was whist she was rushing past, but still made time for a natter and recommendations in the area. Toilets need better signage. Was better atmosphere than the tandoori which we went tonight. Thankyou

Wow what a gem great friendly staff , comfortable beds and pillows .Best nights sleep in a long time .We are at the restaurant at the hotel 🏨.The staff were friendly and helpful the food was great and pipping hot 🔥. Lowestoft is a lovely old seaside town lots of fresh air we saw people surfing in the waves .Thank you for a great trip .

I stayed at the Hatfield for most of August and September for work. Jade and the team excelled in catering to my specific needs as I was working night shifts. Nothing was too much trouble and the whole team's customer service skills are second to none! The rooms are well appointed and clean. The sea view is the prime spot along the Esplanade. Food quality is great. I have eaten there plenty of times in my 40+ nights during the summer and I can't say I have had a bad meal yet. A fantastic venue, with a friendly and welcoming team. You would be foolish not to stay there in you're in the area!

The Hatfield enjoys a special location looking out to the North Sea and Lowestoft’s unusual seagull hotels and providing a cheery welcome. Unfortunately first impressions were soon to be revised when we found ourselves in first floor bedroom 117 with windows closed, afternoon sun and radiator on full blast and a view obscured by opaque glazing to the lower half of our windows. Windows having been left widely open, we returned to our room later in the evening to a clearer understanding of our further fate, the kitchen ventilation system in the bin yard immediately below us noisily blowing greasy fumes directly into our room. We sought to move and were willingly offered an alternative in the Hotel’s Lodge across the road. The dank smell that greeted our entry did not bode well but our bedroom proved spacious and inviting. That is until we put facilities to use to discover a bath that creaked, a shower head that was uncontrollable, beds that were anything but comfortable and long curtains that were bedraggled and dirty. Nor was our disappointment to end there, our evening meal that began with fine starters continued with mains that for one was ridiculously piled high and for the other badly overcooked. We were unable to finish but offered alternatives by sympathetic staff. For all that was wrong, the public areas of the hotel provide a pleasing environment, staff were generally friendly and our breakfast was a delight, freshly cooked directly from the kitchen to the highest standard. It’s a hotel that would do well to match its other areas to the same standard.

Only ate in the restaurant as reccomended by a member of our party based on previous experience. Wwll we wished we hadn't bothered. Food was poor, chips hard as if undercooked, garden peas titally devoid of taste and chicken on the Gyro wraps was burnt and nearly uneatable. Had to go on a staff hunt to find someone when we wanted to pay. We didnt bother complaining as staff struggled with taking an order, not sure how they would have coped with a complaint. My advice is avoid, avoid and avoid.

As per photo, bath plug had what looked like toe nails in which put us off showering as clearly hadn't been cleaned. Room stunk of mouldy milk and bed was awful as springs had gone and was sloping badly. Not a good experience. Restaurant looked nice but wouldn't try due to the condition of room

We were in Lowestoft with a view to possibly moving here in a couple of years. Sunday afternoon possibly the worst time to visit. Dirty tables needing cleared, nobody really in charge, order at the bar, it feels a little lacking. Our food was OK. Hot and spicy prawns yum, squid over cooked, £2.50 for a squirm of blue cheese dressing!

Nice hotel, reasonable price, excellent location. However, have marked down as our room was very very hot. We had to leave the door open to have air flow through the room made very little difference, also had 2 fans blowing during the night, bad nights sleep for all, felt terrible, sick feeling in the morning, over heated. Terrible Hotel staff had no sympathy when I checked out. Would suggest not getting a sea view room in the future