Utente ospite
2 settembre 2024
We were really looking forward to returning to The Slaughters Manor House, but unfortunately, our recent stay left us somewhat underwhelmed. The check-in process was less than smooth, with staff appearing a bit unsure of their duties, which set a slightly chaotic tone upon arrival. It wasn’t the warm welcome we had expected from such an esteemed establishment. While enjoying afternoon tea, we were disturbed by the raised voices of two angry guests at the bar who were clearly upset. This was not the relaxing experience we had hoped for. The state of the upholstery in the pink lounge and bar was particularly disappointing. It was noticeably filthy, which detracted from the otherwise charming ambiance of the hotel. Dinner, on the other hand, was a highlight of our stay. The quality of the produce and the service were excellent, as we've come to expect. However, the dining room’s decor felt out of place compared to the rest of the hotel and gave the impression of being an afterthought. A refresh of this area would greatly enhance the overall dining experience. Our junior suite was beautiful, and we were both very pleased with the room. That said, we were surprised not to find a fridge or minibar, especially considering the price point. Additionally, it would be better if the complimentary cookies were wrapped in parchment paper or something similar, to reassure guests about their freshness and hygiene, particularly in these times when cleanliness is more important than ever. One of the most frustrating aspects of our stay was the service charge being automatically added to every food and drink purchase without it being made clear to us. We discovered this only upon checkout, having been giving cash tips to the staff throughout our stay. At other hotels, this information is typically printed on receipts when you sign for drinks or meals, so you’re fully aware of the charges. This lack of transparency left us feeling a bit misled. Overall, we didn’t feel particularly valued during our stay. It was evident that wedding guests were given priority, which is understandable, but had we known this in advance, we might have chosen a different time or location for our stay.
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