Residence Inn King of Prussia

The good: brand new hotel, clean and comfortable, right off the interstate. In fact it's so new the parking lot isn't finished yet. The bad: the check-in clerk outright refused to give me an upgrade to a larger room when the hotel was not sold out. I reminded her that I have Marriott Gold Elite status, and she still would not upgrade me. What is the point of obtaining Marriott Elite status if I can never get an upgrade? How is it that these desk clerks can do whatever they want in determining upgrades? Why wouldn't she upgrade me? I guess I have to assume its either because of my age or because I'm a woman, or both. When traveling on his own, my husband, who doesn't even have Marriott Silver Status, gets upgraded routinely at Marriott properties. Not only would the check-in clerk at the Residence Inn King of Prussia not upgrade me, but she put my husband and I in one of the smallest rooms on the floor (see photo). We then went out to dinner and when we returned to the hotel later that night the parking lot was not full and a number of the rooms were dark from outside. When we went to the front desk to let the same check-in clerk know that she should have upgraded us, and we knew that the hotel had empty rooms, she said she didn't any upgrades and couldn't explain how she made this decision, and I said I knew she was lying. This has happened at other Marriott properties since I obtained Gold Status. I've long been a loyal Marriott member - for about 30 years - but I may move over to Hilton if I keep being treated this way.

I stayed here one night for a business trip. I had a “studio suite” with 1 King which was perfect for me. Hotel has only been open for a few months and still has that “new” smell which was nice. Very clean. Staff is friendly and helpful. Restaurant on site. Small area of drinks/snacks in lobby. LOTS of restaurants and such close by. Hotel is right across the street from the King of Prussia Mall. I would not hesitate to stay here again and do recommend it.