Hotel CÖRONA Lourdes

Es increíble que a este hotel le hayan asignado 3 estrellas. No alcanza ni siquiera 2 estrellas. Las habitaciones tienen una moqueta sucia. Los baños están totalmente obsoletos, con humedades y fugas de agua ruidosas. El servicio de habitaciones se hace después de las 3 de la tarde, a la hora de la siesta. El día del check out, te desmontan la cama antes de la hora de salida haciendo caso omiso del cartel de no molestar. En el desayuno, si se acaba un producto, no lo reponen, aún estando el personal presente... sentado sin hacer nada en una mesa del comedor!!! En el momento del check-in nos atendió un chico joven muy agradable y de muy buen trato, pero era la excepción en el hotel. La ubicación no es del todo mala y cuentan con un aparcamiento no vigilado cerca del hotel. Por otro lado, me extrañó el cobro de "impuestos de ciudad" al hacer el check-out. Se supone que en la web de Trip.com dice que los impuestos están incluidos. Por supuesto, todo esto sin factura o recibo alguno.

The location is very good to access the sanctuary. The staff is friendly and helpful. The included parking is a bit far away (250m uphill), but street parking is easy to find nearby and free overnight. The facilities are a bit old, but clean. Included breakfast was also very good. The overall value for price is very good. A great option if all you are looking for is a place to sleep while visiting the sanctuary.

Where do I start! I booked through ***********. My filters were; pet friendly, car parking, en suite, hotels, restaurant, bed and breakfast. The Corona Hotel was one of the first listed but so I booked and paid for 3 nights. After a long drive from Southern Spain we arrived at 8:00 pm expecting the restaurant to be open the man on reception shook his head. He told us our room was on the 5th floor and joked that there wasn't a lift. Luckily there was but it stank of turpentine. When we opened the door to the room we wondered if the *********** photos had been taken in a different hotel! Our room had a threadbare carpet and mould around the bath and shower curtain. There was nowhere to put the shower head and the hose wasn't long enough to reach for me to wash my hair without stooping down. And I'm not tall. The window curtain hung loose at each end, leaving a big gap. The curtain liner was ripped to pieces anyway so that just added to the pattern on the curtain. I went down to reception but there was nobody there. The Sri Lankan family who seemed to run the hotel were very abrupt and the language barrier was a handicap. Our dog definitely wasn't happy with the smell every time we took the lift. I preferred to go down the stairs although the lights weren't working and it was supposed to be a fire escape! The electricity went off in our room on the 2nd evening, right after the South Africa v Ireland rugby match started. I waited for a few minutes to see if it came back on but no. So I went downstairs and spoke with another member of the family who was chatting away on his phone. He phoned someone else and a teenage boy appeared who didn't speak English. They chatted away about the electricity then the boy took a handle from behind the reception desk and beckoned me to follow him. We took the lift and I showed him how our room was dark. He opened a service door and played around with some circuit breakers. Eventually he restored the electricity but we'd missed 90% of the rugby match. Next morning we were leaving and there was an old Sri Lankan lady at reception asking me to pay. I tried to explain that I'd paid with ***********. Eventually someone else arrived and accepted my explanation that I had paid. I definitely won't be back to the Hotel Corona.

Hotel very neglected. It is in need of extensive renovation.

The room was very small, had no facilities, was dated.

Property is near to the sanctuary worth for the money. Friendly staff

No air conditioner . Breakfast was bread,butter , jam , hot drinks.and one croissant only this can improve with better choices otherwise good