Hotel in zona estadio los realejos, Los Realejos

This hotel was a huge disappointment. For the price we paid, I would definitely go somewhere else. I booked a room for myself and two kids (16 and 11) on a booking platform that described the room as suitable for three people, with a maximum of two adults. I assumed it would be a double or twin room with an extra bed for a child. However, when we arrived to check-in in the evening, they told us they had no record of three guests, only two adults, and that we could not stay in the room we had selected. They gave us a bigger apartment and asked me to come to the front desk the next morning to resolve the situation. I must say that the gentleman at the front desk during the evening shift was sincerely apologetic and showed empathy. However, the front desk man in the morning was a completely different story. He was rude and arrogant, and I've never experienced such poor hospitality. He showed no acknowledgement of their incorrect advertisement. They claimed that the room we selected was only suitable for two adults, with a maximum of one two-year-old child. I took the time to search through several different platforms where this ”family-friendly” hotel was listed, and on all of them, it stated that children up to the age of 13 were free of charge. However, in our case, we were asked to pay extra for our 11-year-old, which amounted to a 50% increase in the original price. With poor English skills, the only argument they had was several times ”It's not my problem. You pay now or leave!” - without getting back any money for the rest of the nights, of course. In the end, we paid the price and were reimbursed by the booking platform afterward, although I'm quite certain it was the hotel's fault. Mistakes do happen, but the rudeness and poor attitude of the staff were unacceptable. I don't see the hotel as family-friendly, friendly, or even polite at all. As for the hotel itself, the amenities were quite old, as evidenced by the condition of the rooms, restaurant, and outdoors. The pool was literally colder than the ocean, and nobody could stay in it for more than five minutes. For the original price, I would say it's about average, but after the 50% increase we paid, the hotel is way below average, and I would rather find a better hotel in a better location. To top it off, when we were leaving breakfast, one lady working in the restaurant got hysterical about our 11-year-old taking an APPLE from the breakfast buffet - how silly and rude reaction, especially to a kid.

The hotel was clean and tidy. Rooms are spacious with a separate bedroom. Kitchen has few utensils and pans and kettles so basic foods can be cooked. Balconies have two chairs and a table. Be aware that the balcony floor is very slippery when wet. Building D next to the road can be a bit noisy at times, trash truck beeping early in the morning etc. Hotel has a minimarket with mostly sandwiches, chocolate bars, beer and wine. The staff were extremely friendly and helpful. Breakfast was ok, lots of fruit, bread and cereal but not much meat. Same goes with the dinner. Don't trust Google maps, there's no easy route to Puerto de la Cruz centrum. The area surrounding the hotel is steep hills to every direction. Sidewalks are narrow if they exist at all. Nearest grocery stores are closer to 10 minute walk away. Few restaurants are nearby. There is one hotel next to this one but otherwise the neighbourhood is fully inhabited by locals. We enjoyed our stay a lot though we found out that the only viable way to travel between the hotel and Puerto de la Cruz was taxi.

Che appartamenti fantastici, il nostro era un standard , che era enorme. Con un grande balcone vista la playa de las Roques. Stile spagnolo tradizionale, con un forno AEG e un forno e un congelatore di dimensioni piene. Oh e 5 pezzi di bagno Roca . Il personale è molto amichevole e utile. Era molto tranquillo, immagino fosse circa un terzo pieno. I giardini hanno molte piante e alberi, c'è un pozzo di pesce, un pozzo di terrapino, e una buona dimensione Cesar Manrique ispirato piscina . È un po' difficile trovare, le strade sono strette e molto rigide, con molteplici modi, guidare attentamente ! La città di Toscal ha molti ristoranti e bar, è molto una zona spagnola, non si aspetta un pub inglese o qualcosa del genere. È un po 'più freddo su questa parte dell'isola, ma ancora il sole in ottobre. Questo è un ottimo luogo per esplorare questo lato dell'isola, la città di La Orotava , le montagne dell'Anaga e, naturalmente, il monte Teide. La capitale Santa Cruz è grande per camminare, molto andare, bellissimo. Abbiamo fatto domenica, meno traffico e più facile parcheggiare. Direi che avete davvero bisogno di una macchina. È assolutamente incentrato sulla strada, sui segnali stradali e sui limiti di velocità. Aprendere un piccolo spagnolo sarebbe davvero utile, non è una zona turistica britannica. Sì, è stata una vacanza!

Overall, we would give this hotel 3 stars. The lobby is beautiful, the pool areas and gardens are too. The staff are without exception very friendly and welcoming. The location, about 1-1.5 miles from the centre of Puerto de la Cruz suited us and we like walking. The main negative is that although the food at breakfast and dinner is varied and plentiful, any hot food is mostly lukewarm. There seems to be some issue with the method of keeping the food hot as it’s all a buffet system. Other hotels seem to be able to keep food hot but here it isn’t which spoils it. The lighting in the dining room is also very bright and so in the evening it feels a bit like being in a canteen, not a restaurant. Our room, facing the garden was large, clean and had everything we needed although it’s surprising how dated it was, comparing it to the lobby and bar, it needs refurbishing. In contrast to the dining room, the lighting in here was very poor, no central light existed. We did have some trouble with the lift cards, as did many others and this does need rectifying. We also had an issue with the pre-payment special offer with drinks at dinner where we were given the wrong information by two staff members which resulted in our bill being higher than expected on departure although we were given a free drink in compensation. As the hotel only appeared to be maybe a third to half full, the guy who tried to put some evening entertainment on seemed to be fighting a losing battle and it was very quiet which wouldn’t suit everyone.

Abbiamo scelto questo hotel su Internet senza motivi particolari se non quello che era fuori dal cento di Puerto Cruz, ma abbastanza vicino ad esso. Ad una 50ina di metri c'è un parcheggio non attrezzato, ma buono dato che nelle vicinanze non si trova posto auto. Personale gentilissimo disposto ad aiutarti e sempre col sorriso sul viso. Noi eravamo al 4° piano ed i rumori della strada, per altro molto pochi, non si sentivano affatto, se non i camion delle pulizie che ad una certa ora venivano a prendere le immondizie. Colazione abbondante e internazionale, trovi veramente di tutto. Camere e bagno molto puliti, anche se l'arredo non è all'ultimo grido, ma tanto di deve solo dormire. WiFi mai avuto problemi. Dalla piscina al bar all'intrattenimento, trovi tutto quello che serve. Se volete andare a Puerto de la Cruz, lo consiglio veramente anche perchè gli ospiti sono SOLO gente adulta. Io e la mia famiglia, ci siamo trovati benissimo.