Amanda B
30 giugno 2024
We purposely booked this hotel because they offered a "large" room for 2 adults and 4 children. The room we were given was indeed large, but had 2 queen beds and a twin pull-out sofa. There was plenty of room for a cot, so we went to the lobby to request one for our 6th family member, but were told they don't provide cots. When I asked how they charge for a room for 6 people when they can't accommodate 6 guests in a room, they had no answer. I was told the room can only fit 5 guests even though I had my reservation confirmation for 6 guests. When I asked how they were going to help solve the problem, their only suggestion was that I purchase an additional room. Terrible. They wouldn't even refund our money so we could go to a different hotel. Corporate was no help. My son slept on the floor. Will NEVER stay at another Marriott again.
Traduci