Residence Inn Boulder Longmont

My father-in-law booked 3 rooms here, and they were all excellent. Service staff were all extremely accommodating and very polite and engaging. There was an issue with the fire alarm during our stay where it repeatedly went off. The staff was very prompt at handling the entire situation, from customer service and answering our questions, to ensuring the proper technicians were immediately contacted to fix the problem. The maintenance employee, Jeff demonstrated FANTASTIC customer service. This is normally unheard of from maintenance employees in my experience, but Jeff set a precedent that customer service is always important! Jeff took great care of us, setting us up with management for alternative last minute booking accommodations at a nearby hotel (Springfield Suites, I believe) so that we could avoid being woken up in the middle of the night if the fire alarm were to inadvertently be triggered. Jeff thoroughly explained the issue with the system to us, repeatedly apologized, made me feel heard and understood, empathized with us, and handled the issue with professional courtesy that exceeded my expectations. I hope Jeff will get the recognition he deserves as a great employee and a valuable asset to this hotel and Marriott in general. Jeff, if you see this, thank you again many times over for your excellent service and personable skills. You’re a fine man employee and any employer should feel fortunate to have you on-hand. Best of luck in your future!

We changed rooms twice due to cramped conditions in a room with a bedroom. We asked for a handicapped accessible room away from highway noise. We were given Room 116. It had a small bed (cramped for two). But it did have safety bars in the bathtub area Housekeeping changed sheets on the fourth day of our stay, at our request. Towels were also provided. Unfortunately, a generator outside the bedroom kicked on at 5 a.m. one morning. It sounded like a pneumatic drill trying to cut bedrock. Our night's sleep was over. We alerted the front desk to a loose door handle in the bathroom and problems with curtains off their hooks. it does not appear that the hotel checks rooms between rentals. The microwave worked but we didn't use the coffee maker. It looks like it needs a good cleaning. Free breakfast and parking goes with the rental.

I have been staying at this particular residence Inn for 14 years in the past couple years it was starting to look a little tired but my last visit I got one of the newly renovated rooms and it was beautiful. The front desk personnel are always friendly and helpful and the even the guest themselves are very nice. There are many restaurants in the area that are top-notch and my favorite place to do a little grocery shopping right across the road at sprouts

The kitchen has basically no supplies to cook with. Not having recycling in CO in a hotel is insane. Was incredibly expensive for barely any offerings.

Great place only bad thing was that my front door wouldn’t lock but I still had a door stop.

If you have to be away from home for the holidays, why not bring the holidays with you!? With a cute, fictional, full size kitchen- it's easy to bake those Christmas cookies! Then curl up in front of the fireplace and watch the hallmark channel! Tis' the season! The front desk staff is sweet & the beds are comfy, looking forward to celebrating with Residents Inn this year!

Front Desk Staff was amazing! Kitchenette was ok. There was only a skillet to cook in. A pan would have been helpful. More kitchen towels and wash cloths would have been appreciated. The kitchen floor didn't look clean even after staff had cleaned everything else.

Cameron the maintenance engineer is amazing. I'm a long term stay and when something needed repair in my room he was there that day. But what is also incredible is that a few days later he saw me in the lobby and followed up with me to make sure everything was good. An incredible employee that should be recognized by management and Marriott.

Very good location, and very nice staff! We will stay here again when we come to Longmont.