Palmer's Ale House

Return visits don't disappoint I think this is the 3rd or 4th time I've stayed at Palmers and as always the staff were really welcoming. the pub has a great ambience and the food is excellent. Rooms are small but very clean and comfortable.

We decided to visit Palmer’s Ale House (Long Sutton) for Mother’s Day, expecting a pleasant meal, but instead, we were met with some of the worst service we’ve ever experienced. We had paid a £10 per person deposit (for three people), but when we arrived, we were seated right by the door, where people waiting to be seated were practically hovering over our table. This made for an uncomfortable and unpleasant dining experience, so we politely asked if we could switch to a different table. Instead of accommodating us, the manager and staff were incredibly rude and dismissive, making it clear they had no interest in providing even basic customer service. After realizing how unwelcome we felt, we decided that we would just eat our meal and leave. The manager’s attitude was condescending and unprofessional, even questioning why we wouldn’t order drinks in a rude and unnecessary manner. At that point, we asked if we could have our deposit refunded so we could go elsewhere, given that we hadn’t even ordered food yet. They refused, claiming they had already “paid for the food” – despite the fact that we hadn’t placed an order. The entire experience was frustrating and disappointing, and unfortunately, this level of service seems to be the norm here, as reflected in their 3.6-star TripAdvisor rating. If you’re looking for a place with good hospitality and decent customer service, avoid Palmer’s Ale House. We certainly won’t be returning.

Exceptional Stay at Palmers Ale House & Kitchen I recently stayed at Palmers, and I couldn’t have been more impressed. From the moment I arrived, the staff went above and beyond to ensure my stay was comfortable and memorable. My college who I was travelling with managed to book the following day but the staff quickly got a room ready. The check-in process was seamless, and I was warmly welcomed by a member of staff. The room was immaculate and well-appointed, with tea & coffee making facilities, soap, shampoo and conditioner. The room was warm and cozy. One of the standout aspects was the amazing tasty food and the breakfast had a variety of fresh and tasty options, catering to different dietary needs. Throughout my stay, the team demonstrated exceptional hospitality, always ready to assist with a smile. I highly recommend Palmers for anyone seeking a family-friendly getaway or business-friendly environment. I’m already looking forward to my next visit!

Best place to stay in the area Nice accommodation, rather small room with only a small top roof window, but very nice and modern bathroom. Super soft bed. Lovely people in the adjoining pub with great food and service

Some like it hot Room was boiling hot but did have a fan. Church bells ring every hour all through the night. Food not the best but do have gluten free options. Chips were rock hard & inedible, felt microwaved. At breakfast, the cleaner was hoovering & spraying windex around me so felt uncomfortable. Found a dead bug on bed. Only had a small hand towel with holes in, not a bath towel.

Pleasant pub and surrounding town. Short business stay, very welcoming staff, nice breakfast. Booked single bed rooms just because it was overnight stay, room quite small but comfortable and I think price fairly reflected this, not overly expensive. Downstairs bar was nice, staff helpful and polite. Small town with a few dotted businesses and pubs helped pass time when not at work.