Hotel in zona Cultúrlann Uí Chanáin, Londonderry

Had a lovely stay here for early birthday celebrations. Room was beautiful, clean and bed really comfy slept like a log. Staff were very friendly and welcoming breakfast was delicious also. Will definitely be back and I recommend

Very good location staff very helpful had there own carpark and very convenient to all the shops bars and restaurants

What a find, this B&B is a gem in the city. The staff are so welcoming and made us feel part of the family! The place is so cosy with stunning views out over the beautiful city of Derry. The rooms were lovely and warm in the cold autumn evenings with spotless bathrooms. The snug out on the terrace is an amazing retreat and perfect for a group. And the food was delicious, whether it be a full Irish breakfast or traditional fish and chips we were treated so well. We will absolutely be back!

La posizione dell'hotel è molto centrale, proprio nel muro della città, e anche il piccolo biscotto e cioccolato sono benvenuti. Il bambino dice che è delizioso. La stanza è piccola e il servizio di colazione inglese è molto buono.

Amore questo bar, dopo essere venuto qui per più di dieci anni e con un cambiamento di gestione sembra solo andare meglio, il personale è molto amichevole e wee Ann alla ricezione è sempre stata una faccia calda e benvenuta quando cammina attraverso la porta principale, 5 stelle tutto il giorno

Available staff were generally good, with exceptions at both ends of the spectrum. Slow service characterised both the bar and restaurant, although the food eventually provided was excellent, especially dinner. Breakfast was fine, but the absence of a printed menu is an odd omission for a 4-star hotel. Such concerns, though, were minor in the context of other issues. One member of staff to be commended is Emee (spelling?) for her efforts to address a stressful situation. Having locked the hotel room safe pre-dinner, it was impossible to open it afterwards. Emee visited our room on two occasions, making great efforts to open the safe using both manual keys, and an ‘override’ code. The safe contained passports, mobile phone, and car key. Despite Emee’s efforts, no-one else was available to give her, or us, any practical help, or even instructions on opening a locked Everglades hotel safe. We were left with the ‘promise’ of a maintenance person being available from 08.00 am next morning. Luckily, however, after various attempts to open the safe, I tried yet again at 22.00 hrs, and it opened. Presumably (?) this was because enough time had elapsed between the original malfunction, and application of the override code. Had someone been available to provide this information, or give practical assistance, an unnecessarily prolonged, and stressful experience would have been avoided. Next morning, I spoke with the 'main' lady at Reception, to commend Emee's efforts, and also register our disappointment. Not even a token apology was offered, although there was an 'assurance’ that, if we'd had an early flight, a maintenance person would have been summoned last night to drill open the safe! So, in the absence of a reasonable response (a simple, 'sorry' would have sufficed) from politely conveying concerns verbally to Reception, the obvious follow-up was to later contact management in writing. Having since contacted the Duty Manager, a welcome, considered reply was received, which conveyed acceptance of the failings highlighted, and an apology on behalf of the hotel. Hopefully, therefore, any future guests will now not endure a similar experience to ours, albeit that any of our future visits to Derry will not include a stay at the Everglades Hotel.

The staff at this location are always readily available and keen to help guests with any issues. Gareth, Sam, and Connor, were working during my visit and each of them were a pleasure to deal with. The WiFi is unreliable, but this is a company issue and not the fault of this specific hotel.