Foto Copthorne Tara Hotel London Kensington

Risposta dalla struttura: Gentile ospite, grazie per aver dedicato del tempo a condividere la sua esperienza. Apprezziamo il suo feedback e siamo lieti di sapere che ha trovato l'hotel un buon rapporto qualità-prezzo con servizi standard e una colazione soddisfacente. Tuttavia, ci dispiace sinceramente per l'inconveniente causato in merito agli oggetti dimenticati. Comprendiamo pienamente la sua frustrazione e ci dispiace che il nostro team non l'abbia contattata in merito agli oggetti dimenticati. Riteniamo che la comunicazione in tali situazioni sia essenziale e rivedremo e aggiorneremo sicuramente i nostri protocolli post-check-out per garantire che gli ospiti vengano informati tempestivamente in caso di smarrimento di oggetti. I suoi commenti sui nostri standard di assistenza clienti sono preziosi e li utilizzeremo per migliorare il nostro servizio. Ci auguriamo sinceramente che lei voglia tornare a soggiornare da noi e faremo del nostro meglio per offrirle un'esperienza più positiva e professionale in futuro. Cordiali saluti, Guest Relations Copthorne Tara Hotel London Kensington

Risposta dalla struttura: Dear JCEBUBBLES,Thank you for sharing your feedback. We’re delighted to hear that you found our housekeeping team helpful, prompt, and good at their job. However, we sincerely apologize for your experience with our concierge team. We strive to provide knowledgeable and helpful service to all our guests, and we will address your comments with them to improve this aspect of our service.We truly appreciate your feedback and hope to welcome you back for a more seamless experience in the future.Warm regards, Guest Relations Copthorne Tara Hotel London Kensington

Risposta dalla struttura: Dear Guest,Thank you so much for your review! We’re really glad to hear you enjoyed our location on Kensington High Street and the convenience of nearby transportation and restaurants. It’s also great to know that you found the cleanliness and service to be top-notch. We understand the rooms could use a bit of an update, but we’re happy to hear that the price and overall experience made it worthwhile for you. We’d love to welcome you back next time you’re in London! Best regards, The Copthorne Tara Hotel London Kensington

Risposta dalla struttura: Caro viaggiatore smarrito, grazie per aver condiviso il tuo feedback. Ci dispiace molto che il tuo soggiorno non abbia soddisfatto le tue aspettative. Ci scusiamo sinceramente per i problemi riscontrati con il check-in, il letto, la doccia e le condizioni generali della camera. Comprendiamo l'importanza di un soggiorno confortevole e riposante e ci dispiace di non essere stati all'altezza. I tuoi commenti saranno condivisi con il nostro team per una revisione immediata e per apportare miglioramenti. Ti assicuriamo che prendiamo sul serio tutti i feedback per garantire un'esperienza migliore ai futuri ospiti. Apprezziamo la tua comprensione e speriamo che ci darai un'altra possibilità per offrirti un'esperienza più piacevole in futuro. Cordiali saluti, The Copthorne Tara Hotel London Kensington.

Risposta dalla struttura: "Dear Guest,Thank you for your feedback. We appreciate your honesty and understand that our hotel's condition might not meet the expectations of those seeking more modern amenities. We strive to offer a budget-friendly option for travelers looking for a simple place to rest. Your comments are helpful, and we will consider them as we plan for future improvements. We're glad to hear the price was reasonable for your stay, and we hope you'll give us another chance if you're looking for an affordable, no-frills option in the future.Best Regards, The Copthorne Tara Hotel London Kensington Team"

Risposta dalla struttura: "Dear Guest,Thank you for your feedback. We're delighted to hear that you enjoyed our perfect location, the peaceful atmosphere, and the cleanliness of our hotel. We're also pleased that you found the check-in and check-out process simple and efficient. We appreciate your honesty regarding the hotel's condition and amenities. Your comments are valuable, and we will take them into consideration as we plan future improvements. We hope to welcome you again in the future for another affordable and hassle-free stay.Best Regards, The Copthorne Tara Hotel London Kensington Team"

Risposta dalla struttura: Dear Guest,Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your stay and that our location worked so well for you. We look forward to welcoming you back for another great experience soon!Best Regards,The Copthorne Tara Hotel London Kensington Team

Risposta dalla struttura: Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your stay and we look forward to welcoming you back for another great experience soon!Best Regards,The Copthorne Tara Hotel London Kensington Team

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your feedback. We are deeply sorry to hear about your unfortunate experience during your stay with us. We understand how distressing it must have been to deal with the discomfort you described, and we sincerely apologize for the inconvenience and distress caused.Please know that cleanliness and the comfort of our guests are our top priorities. We take all concerns seriously, and we have already initiated a thorough investigation into the issue you raised, including a review of our pest control procedures. We are committed to ensuring that all of our rooms meet the highest standards of cleanliness and hygiene.We also apologize for the lack of response you received from our team. We will be addressing this with our staff to ensure that all guest concerns are handled promptly and with the utmost care.Once again, we apologize for your experience, and we appreciate you bringing this matter to our attention. We hope you will give us another opportunity to restore your confidence in our services.Best regards,Copthorne Tara Hotel, Kensington, London