Premier Inn London Hampstead

Stayed 1 night in Feb 25. Good - easy check in, revamped social area next to check in, clean room, warm room, good size television in room, did not use hotel catering facilities, helpful staff Bad -,price slightly higher than alternatives nearby

We have just returned from a two night stay at this hotel. (A return visit as we stayed here in 2022) what a difference the decor is fabulous! and the staff and service we received was fantastic. Special thanks the Aj on the bar and Latoya in the restaurant. They were friendly and their hospitality was outstanding. Many thanks for a wonderful visit, we will definitely be back. Diane & John (Liverpool)

Our second time here, and disappointed overall. Main issue is with security. No reception, so folk are free to wander in without being seen, from the car park or the front door. Having a drink in the lounge area in the evening and three youngsters, obviously on something, came in, sat for a while then disappeared into the toilets, staggering when they came back out. Handy location and good car park, but wouldn't stay again.

The hotel rooms were expensive because of the situation but I was not impressed. Booking in took some time as it was automated and there was a queue whilst a member of staff had to assist when things didnt go smoothly. My room had a toilet with a flush that didnt work. I reported this and it was a little better afterwards but in the morning it stopped working again. I wouldnt stay here again.

Stayed one night here, first time since it’s been refurbished. The refurbishment has given the entrance and bar/restaurant a clean, trendy, feel, and is much more comfortable than before. There’s no check-in desk at all, just 3 terminals in the corridor, but there was a member of staff assisting with check-in if needed. We were in room 501. I’m not sure if this had been a storage cupboard before the refit. It was most definitely the smallest, most cramped, hotel room I have ever stayed in. As the windows are screwed shut it makes it feel claustrophobic. The bathroom was a nice walk-in shower but is also extremely small and cramped. The bed was a double 4’6 - rather small for 2 adults with around 1 foot either side to get in and out. There’s air conditioning, but it doesn’t actually work properly, making a very hot, stuffy room overnight. Our TV jammed (wouldn’t turn off or change channel). Went and found a staff member (remember - no reception desk) to see if they could change the batteries in the remote. However it appears that a common problem is that the fuse box trips and has to be reset. We were then shown how to do this ourselves if this happened again!!!! Food was okay - the typical chips with everything, but well cooked. The waitress (Eastern European?) was quite surly, especially with an elderly gentleman who could t understand her fast accent, but the tall guy with dreads (Dwight?) was excellent. Breakfast was fine. Cocktails are buy one get one free. However you HAVE to have 2 the same - not great if a couple wants different drinks as would normally happen. Parking is still available at the “reduced” rate of £20 a night!