The Zetter Clerkenwell

I visited Zetter yesterday for a few drinks, expecting a relaxed evening out. Unfortunately, what I encountered was nothing short of disgusting. While I was there, I saw at least four mice scurrying around the bar area, getting alarmingly close to where I was sitting. Seeing rodents in any establishment is bad enough, but in a place where drinks and food are served, it's downright unacceptable. Horrified, I brought this to the attention of a staff member, expecting them to take immediate action. Instead, I was met with a shockingly casual response. The staff member simply said they would "inform maintenance," as if it were a minor issue rather than a serious health concern. There was no apology, no urgency, and no indication that they planned to address the problem right away. It was as though this was just another day at Zetter, which is incredibly disturbing. I still feel sick just thinking about the experience. A bar should be a place where you can enjoy yourself, not worry about the cleanliness of the environment. The lack of concern from the staff only made the situation worse. If you're considering going to Zetter, I strongly advise you to think again. This isn't just about poor service; it's about basic hygiene and safety, which this place seems to lack entirely. There are plenty of other bars out there—choose one where you won't have to share your space with rodents.

We were pushing the boat out on a real treat of a weekend, and this was the perfect place to do that. We stayed in the townhouse, which is cosy, quiet, and very comfortable. The breakfast buffet was well stocked -- even avocado for your toast -- and the staff were cheerful, friendly, and, most of all, good at their jobs. We had cocktails too, which were beautifully made and presented with a smile. The only thing I didn't like was the weird taxidermy in the breakfast room, with its little deer skulls on the ceiling. That was plain creepy. And I wish there had been a walk-in shower instead of a high-sided bath I had to climb in and out of. Other than those two things, it was all excellent. I look forward to going back.

Very nice room, clean and spacious and the best sleep ever, the bed in Room 1 is so good. Great service

Love this hotel! The location is great for people who prefer quiet rooms. I will return but may try the Marylebone property next.

Very disappointed with service at this hotel great location beautiful hotel but zero service. It was our son’s wedding and the hotel knew this. We left the hotel at 11.50am to go to the ceremony and arrived back at 1.30 am to find our room exactly as we left it. I mentioned this and was told you are meant to put a card out to remind then if they forgot to do it but apparently they forgot to do this. Very upsetting to come back to 3 rooms all untouched and with no drinking water!!! There is no excuse for this!

A lovely and quirky bijou hotel with real character. Clean, crisp bedrooms - with everything you could want for an overnight stay. Peaceful location but with cafe's, bars and eateries nearby. Such history in this area - so was fascinated to find out more. We enjoyed our stay very much.