Hub by Premier Inn London King's Cross Hotel

Ottimo hotel a King dall'altra parte della stazione. Il personale dell'hotel è molto disponibile e lo consiglio vivamente per soggiorni brevi. La colazione era un buon rapporto qualità-prezzo e anche il caffè per tutto il giorno e la notte era una buona opzione tramite il bar al piano di sotto. Molti ristoranti di grande valore nella zona, tra cui un posto di spaghetti asiatici, una casa di kebab e una varietà di pub. L'unica cosa che non mi è piaciuta è stato il modo in cui è necessario accendere le luci tramite la testata del letto in quanto non proprio conveniente.

I am a tourist from Shanghai China. I am writing to express my disappointment with the service I received during my recent stay at your hotel. We booked a two-night stay through Ctrip that included breakfast, but when we arrived, the staff could not find our names on the list. They insisted that we had to pay an extra £8 per person for breakfast. We showed them the confirmation email from your hotel in Chinese, but the staff member claimed he couldn't understand it. When we presented the English version, he complained that the text was too small for him to read. This lack of patience and professionalism was very frustrating. Furthermore, when we went to pick up our luggage this afternoon, the staff member there was not polite enough. We thanked him for his help, but he didn’t respond at all. In a big city like London, I believe everyone should maintain a high standard of courtesy and professionalism. Hotel staff should represent the image of the hotel, and unfortunately, this experience did not reflect well on your establishment. Due to this poor service, I regret to say that I will not be returning to your hotel, nor will I recommend it to my friends. I hope you will take this feedback seriously and work on improving your customer service.

Good location and the room is good for solo traveller

the room was clean and location is really close to King’s cross underground station.

I stayed there for 5 nights. I was not very pleased as they gave me the “disabled/accessible” room despite being a solo traveller. The toilet and all it’s facilities were meant for the disabled/wheelchair bound. When I approached the receptionist asking for a change in rooms, she said she could not assist me because they were fully booked. However, I did not find that acceptable given that the booking and full payment was made months ago. No effort was made to ensure that there was a vacant room I could switch to during my 5 nights there. Room service is only done if you request for it. The dinner options downstairs is very limited as well. It is fairly near King’s cross station and I would only recommend due to the location. Service needs to improve.

出了King‘s Cross Station,往左轉，沿着十字路口的麥當勞這條街走不到50米，看到Premium Inn,繼續2-3 棟樓，小路上右拐就到了，距離火車站不到10分鐘。 房間不大，兩個人住的話兩個行李箱不能平攤開，床衹能一邊上下。如果作中轉圖便捷可以選擇這裏。 早餐是典型英式早餐，品種齊全，餐廳色調搭配很好。