Utente ospite
5 giugno 2022
Spacious room and bed was really comfy. Air conditioning didn't work well and we could not lower the temperature in the room which made it stuffy. The bathroom was very tired looking and really needed a refurb. We ordered some room service at 11pm as we were late checking in first night. The menu literally consisted if 2 items. We ordered a panini which was disgustingly bad. We expected more choice and certainly better quality. We complained and the hotel agreed to refund us but still waiting for the refund almost 6 weeks after.
Breakfast was really good and made the most of this to make up for the poor food the night before hand. Its buffet style also which is great if you are proper hungry..
Staff were pleasant and helpful, just not sure about the security guys at the front door who look like they don't want to be there and struggle to even say hello, which we felt was very odd.. My review is neutral, we've stayed in much nicer places in London around the same price.
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