Utente ospite
31 gennaio 2023
We booked a room for three nights one month in advance asking for a superior room. The reservation came with a picture of a cozy room with balcony with chairs and table. At the arrival they gave us a little poor room with no balcony, saying that was one of their best rooms. No way to have a change. Little and old bathroom (difficult to use even alone). We had booked with breakfast and dinner, and after our complaints, we were offered different menu than other guests. We had 6 choices for dinner, and when my wife made her choice she was told it was impossible to have. We decide not to eat in the hotel the next two dinners but they charged us the same price. However, the hotel was clean.
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