Utente ospite
25 agosto 2021
I stayed at Sonesta Loja for one night with my husband and two daughters (7 and 2). The stay was ok,nothing spectacular for what you'd expect for a 5 star hotel. Among other factors, the overpriced bar, below average breakfast, ambience of restaurant were enough for not wanting us to return nor recommend this hotel.Luckily Loja has better options to offer. To top the whole experience off, our bill was overcharged with a $1.50 fee per guest (incl.my two children) for some security fee (never heard of), a $9 tip and a 12%tax which was never stated when they confirmed my room price in writing prior to the reservation. The customer service when questioned these extra charges was very poor. As I said, thankfully there are other superior accommodation options in Loja.
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