Els Llorers Apartaments

My cousin and I take at least one mini break a year but normally city breaks, so this was a bit different and it really didn’t disappoint given the prices we paid via Wowcher Holidays. Had no expectations so we were both very pleasantly surprised with the experience . We flew into Girona and hired a car which took about 50 minutes to drive. We arrived to a lovely welcome from Fran who gave us the great news that we had been upgraded to a sea view room on the 4th floor of the main building. The apartment was perfectly equipped for a 3 night stay, not sure if we’d have managed so well if we were planning to cook in there however. But, perfectly clean, comfy bed, shower gel and shampoo a nice touch but the best by far was the amazing view and sitting on the balcony watching the sun go down. The hotel was very quiet leading up to winter closure so not too many noisy guests or children and the 10pm to 10am silence curfew was well respected. Not a lot open in the resort but we found a few places for food and drink and ate in once, my cousins meal was great, mine not so much but other snacks and things we had were fine. Reduced menu, ie there was lots not available given they are obviously running down supplies. The pool area was well maintained and the kiddies facilities brilliant and they were all having a great time. We found the staff in general were very friendly and approachable except for one receptionist who was not remotely interested in our enquiries and not helpful in any way at all. Having worked in hospitality myself in the past and being in a forward fronted job, you have to be the sort of person who likes to go above and beyond for guests who are spending their hard earned money on a holiday, especially for those with young families. Very attractive girl, unattractive attitude! All in all a really pleasant stay in a great value, unpretentious, well run family business. Not sure I’d want to visit in the height of summer though!

Just returned from a seven night stay. I’ll jump to the negatives as unfortunately, these outweighed the positives for us. Noise - terrible at night and we constantly had broken, disrupted sleep. We paid for premium sea view rooms which were directly above the restaurant. The hotel had a zero noise policy after 10pm but the music and noise went on until circa 11.30pm. Following this was noise of people returning to rooms, kids screaming, doors banging, bottle banks being emptied in the small hours. Walls are thin. The hotel has no double glazing and doors banging and clashing all day long. Cleaning - I was surprised that there was absolutely no cleaning throughout the week. We had to ask for changes over bedsheets and towels on day 4. The bathroom was in need of a clean after a few days and no products to help with this. Bin bags were left to replace the first but these were tiny and didn’t fit the kitchen bin. I found black hairs over the apartment and across the towels which did not come from our party. Staff - with the exception of the cleaners and one other staff member, staff at this hotel really could improve their customer service skills. Also, suggest the lifeguards should be watching the pool rather than having heads buried in their mobile phone. Room set up - following a day of travel, it was disappointing to find on another jet2 holiday that there was only one bed made up for four people, when you’ve booked nine months in advance and the party size is known, I’d expect this to be considered. It’s frustrating having to constantly share a bed with a child. Halloween evening was great entertainment wise, but the competition for children’s dressing up was unfairly biased on certain children in the resort. It was unfair to single out only three children for prizes when so many children had made an effort, some children were not even invited up on the stage.

One of the best hotels I’ve been to, great place , clean lovely apartments and everything you need right there. Friendly welcoming staff. Will definitely be back ❤️

Fabulous hotel so family friendly .deluxe room is fantastic definitely recommend. My little boy has a wheelchair for long distances an this room was perfect as u are straight out the door an at the pool .so clean and staff so helpful .life guard was so nice to my little boy .definitely would stay again .