H TOP Amatista

We stayed in the hotel amatista for 4 nights as a couple in july.our room was clean spacious had everything we needed. The cleaning staff are amazing always working never slacking, how they manage in the heat I do not know. The hotel itself looks nice & modern clean and spacious, although I don't believe it should be a 4 star hotel as I've stayed in 3 star hotels that are far better. The staff at the bar are friendly and efficient, I do think they're overworked though. The staff in the resteraunt if being truthful had faces like they had been slapped with a wet fish the majority of the time.i often saw them houghing at people and just didn't make me feel welcome at all. The food is OK but if you're English you will struggle to find much that you like. The thing that made our stay rubbish was the other guests. So rude and entitled snotty and just miserable. We thought it was funny that the hotel has quotes saying happiness included when everyone is mostly looking moody or miserable. I'm English and I felt like English are NOT welcome no respected and that's my honest opinion on how we were treated. Obviously the hotel are not at fault for the rude guests but they could try and accommodate the English a little bit more in the food options. Overall I would not return to this hotel. If you're not bothered about miserable guests bringing the mood down, all fighting over sunbeds and tables in the dinner hall then you will enjoy it .

I'll start with positives! Check in was very quick and the gentleman was very polite. The hotel was really clean. The rooms were satisfactory. The animation team did a good job with activities during the day. The maids did an excellent job, clean towels each day and bed linen changed twice during the week. The breakfasts were fine. Most of the bar staff were friendly. Close to the beach, close to bus services to travel to other areas. NEGATIVES! Lunches and dinner mainly catered for Spanish and other nationalities not the English. Most were very repetitive, I was sick of the site of pizzas, pasta, chips . The restaurant staff ran around after the Spanish you could tell from some staff they didn't like the English. The entertainment well what can I say, a bus trip of Spanish arrived for 5 days, a person from the bus trip was a singer for 3 nights only spoke and sang in Spanish. Entertainment for the English on 2 nights of the week was amination team playing songs which were mixed English and Spanish. I came across one bar staff member who would not serve anyone who was English and made this very obvious. The rooms were fine the only thing was the lack of storage no drawers or bedside tables, hanging space for clothes had no doors. There were only little tables on each side of the bed. It reminded me a bit like a Travelodge. Dirty dishes were never removed from your table they just piled up until you left. We were quite away from bar area but on a night time don't expect it to be quiet till midnight even with patio doors locked noise was still loud even during the day from the pool area was loud I do think if it was high season the staff and restaurant size would not cope. I feel for the majority of the staff as they really tried their best and did work really hard, just the minority treated English guests as 2nd class citizens.

I traveled with my wife and son. Hotel was very clean with rooms cleaned daily. Good selection of food, always found something to eat. The sun didn't really get to the poolside until after 12 but the pool area was very clean. The entertainment team finish at 6pm and keep you entertained during the day with the usual indoor/outdoor games. I have to thank Emiilia from the team as she spent time every day with my son helping him with his Spanish. Now comes the down part. I know we traveled outwith peak season and it may be better during peak season but the evening entertainment for most of the holiday was non existent. First few nights was the entertainment rep playing music, That was ok and passed the evening. From then on nothing for the tourist. It was a duet who sung everything in Spanish, then had some Spanish karaoke. The hotel appeared to be set up for the Spanish. We did inquire but were told school children 1st, Spanish OAP's 2nd then tourists. I would suggest the hotel make guests aware who are travelling outwith peak season that everything is changed to accommodate the Spanish. Would I travel to this hotel outside peak season - No Would I travel to this hotel in peak season - Possibly

Excellent staff, very friendly and welcoming, hotel amazing very clean, food absolutely amazing we will definitely be coming back next year and will recommend to family and friends. Bar staff Alan is amazing loads to do it's only a short walk to beach