Utente ospite
5 settembre 2024
I would not visit here again. We did all inclusive and this was not great. Overall, the hotel is in poor/tired and dated condition in alot of areas. The reception area was tidy and staff upon late arrival was okay. The hotel is very noisy with people screaming, shouting, banging and running up and down the corridors. The street outside was also very noisy all hours and the hotel next door to the pool had guests shouting from their balconies. Room: We was on floor 3, facing the street. The room was large and had 4 beds, a side unit, wardrobes and shelves. The room was very tired, the floor laminate was coming up in places and was dusty under the beds. The walls were dirty. The bathroom shower was extremely rusty which left our sponge stained. The limescale was blocking the shower head and the mirror was broken and rusting around the edges. There was no mirror in the bedroom itself. We had towels which we were informed could not be taken out of the room/ taken to the pool and there was no towels at the pool area. The balcony had 2 plastic chairs. The corridor to the lift/stairs was poor, there was dirt on the floors which is not hoovered or cleaned. Pool area: The pool was okay itself, it opened aylt 10am and the area around the pool is not tidied daily, the sun beds are fine and you just find one and move it to where you want it. There is grass around the pool area, which made muddy feet. There is a bar at the pool which opens at 10:30am and serves soft drinks and beer only for AI guests or you can buy other drinks, all served in plastic cups. There was a small section of bread/pastry/hams for you to self serve. Ice cream was hit an miss if it was available/being served. Out of 5 days we only got one, once, as was told by different servers that it wasn't open or not being served at this time. Main bar: We stayed all inclusive (AI) so drinks included. The main bar area has one small section to the left side for AI guest only and the drink options were average local choices. I had Vodka sprite most drinks and I'm convinced there was no actual alcohol in the drinks or very little/watered down. The cocktails are served from a ready made machine which broke down so none was available. On day 1 , I asked for 2 cocktails without alcohol for my children but watched the server put alcohol in them 🙄. Most of the servers seem to not want to be there and it seems AI guests are an inconvenience, at the bar, you would have to wait for them to serve paying guests, they would often walk off leaving you waiting for a long time. At reception your given white card to give to the server in exchange for a drink, you only get one and you can't get another drink until you take your glass back, and at the end of the day you give your glass back in exchange for another card. It seemed like this was done to stop staff having to clear glasses/tables. I wanted a cocktail and a soda but wasn't allowed both at the same time. There is an outside bar in the entertainment sec
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