Utente ospite
20 maggio 2025
Beds are the comfiest, very kind and friendly reception staff, nice rooms, Housekeeping are lovely. Unfortunately a very serious issue arose at dinner- they served very raw chicken, visibly raw from a distance on more than 5 pieces which were lying on the platter, from the outside, this isn’t the train I am writing a review though to expose them, had they have actioned it when I raised it I wouldn’t be writing this. But I told the lady grilling the chicken it was raw , she didn’t smile or apologise but non vberallt indicated for me to put it back on the grill! Then I told her that All the pieces were raw and she needs to sort it out, she said “no only this one”. I then told the maitre d who apologised and said she would tell head chef. I went back 15 mins later to collect chicken (I can’t eat the other meat options) and the raw chicken. Was still on the platter! I went back to maitre d and again she apologised. Layer th chef came around didn’t apologise but asked how was everything I said great apart from the attitude of thher grilled and her not clearing the raw chicken which is a health an safety breach and poor attitude, his response was friendly but casual With no apology “oh yes, I told her to leave it on for longer” I shut up at this point as nothing would get this lot to take it seriously 🤦♀️ and that is why I am exposing it here. The lack of action by kitchen staff dumbfounding and attitude when making a mistake troubling. The German couple next to us could be hear saying “ugh this chicken is raw” on actually eating it, a good 30 minutes after I reported it. This is NOT acceptable
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