Very disappointing stay. The room was advertised as soundproof, which was one of the main reasons we booked. Unfortunately, it was anything but. Throughout the night we were repeatedly woken by the front door slamming and people running up and down the stairs near reception. We barely slept. We stayed in Room 2. The bed had a noticeable dip at the head end, making it uncomfortable. The TV did not work, and there was no remote in the room — we had to take one from the breakfast room ourselves. There was no one present at reception when we arrived or during the evening. A phone number was displayed on the main door, however due to having no signal in the area, we were unable to call it. The receptionist was only present the following morning, at which point I raised my concerns in person. After chasing for several days, the owner eventually called and stated that we were the first guests to raise concerns about the bed in Room 2 and that a new bed had been ordered. However, after returning home, I noticed previous reviews from January mentioning the same issue with the broken bed in Room 2. This made the situation even more concerning. The owner offered a 50% refund of the adjusted amount (£39), but £35 was transferred instead, and I was told the £4 “wouldn’t make any difference.” The issue was never about £4 — it was about professionalism, transparency, and honouring what was agreed. The room did not match its advertisement, and the handling of the complaint was disappointing throughout. I would not stay here again.
Traduci
