Utente ospite
30 giugno 2023
To the manager thank you so much for bringing your staff out to glare at me and trying to be as intimidating as possible on Wednesday, where I was meeting friends for drink. Now let me first explain the word hospitality to you." The friendly and generous reception of guests visitors or strangers". Let me respond to your comments, why did I not complain on the night, We are not that sort to kick off in a pub we were out for meal, my wife does not like confrontation, my work does not allow me to put myself in those positions. Why did I leave a tip I, I felt sorry for the staff having to serve the rubbish and put up with many complaints. Now my friends did tell you after I left that, the food you serve is rubbish, that is why we as locals don't eat there. We want to support local pubs, so we try your food, it's rubbish we leave it a few month's hoping it gets better. Then try again. Read the reviews and take it on board , do something about it not abuse your clientele. You response of I have run a few pubs and the presentation was standard, I have eaten in hundreds and your presentation is standard ...very very sub standard. As for my title of the review being dramatic your right as I left out the word rocky. Any manager worth their salary would have spoken to me quietly offered an apology, tried to appease the situation. But not you just line the staff up behind the bar as a sign of defiance including the school cook. And glare and make sarcastic comments. From the entire staff behaviour I can only assume you have an agenda to run what was a fine dining experience in other hands into the ground.
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