HENTIQUE PINECONE HOTEL

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

I really like this place, it is an excellent relaxing place to spend time after a hard work week. I would like to thanks 王杰 and 周平. Their service is above expectation. Looking forward to visiting this place again.

中秋錯峯出行，假期前一天13點抵達天目湖涵田度假村辦理入住。 根據酒店提前發的定位，順利抵達。車子停在地面車位裏。酒店非常人性化，定的房型還未清理出來就幫我們調整至榻榻米房，並告知了吃飯和酒店內的一些娛樂設施等等。最後由工作人員觀光車送我們到房間內，並叮囑出門前1-2分鐘就可以打觀光車的電話了。 剛進入房間，工作人員就送來了一次性馬桶套和浴缸套，非常好。孩子看了房間非常滿意。房間佈置、大小、設施等等都不錯。 因為當天下午很熱，我們打算晚上再去温泉，套餐內送的娛樂項目很多，我們第一個就去打卡室內卡丁車，時長6分鐘。 二樓有投籃、飛鏢、射箭、飛斧等項目，你沒聽錯，真的是飛斧，嚇死了，膽小的不敢玩。這些項目就夠玩好一會了，工作人員都很好，都會引導和幫助。 套票內還有擼貓體驗，因為室內味道大，人也多我們就被勸退了。 後面去了彈跳館，需要穿防滑襪進去，我們沒想着要帶，就花了20元買了2雙襪子。裏面人不多，玩的滿頭大汗。其他項目就沒時間去體驗了。 包含套餐的餐廳就在隔壁，非常近。上餐很快，二大一小根本吃不完。 吃飽喝足天黑了準備去温泉，報房間號，給了2個櫃子的鑰匙（不用錢也不用按金）。進去後換衣服要統一穿酒店的拖鞋，因為很防滑。繞來繞去一路上都有人指引，服務真是蠻周到的。終於看到温泉了，池子很多，錯峯的好處就是人也很好，可以一家人泡一個池子。興沖沖地去體驗額外收費的魚池（38元/位，孩子1.2以下免費）試了下本人並不喜歡被琢的感覺，坐在大石頭上不敢下去，好在服務員説讓我上去就行啦，並沒有強行收費。然後跟着孩子這個池那個池的泡，孩子最喜歡的就是有滑滑梯的池拉，玩的是最久的，孩子也是最多的。 套餐真是聚划算。酒店的服務和安排也是無可挑剔的！

房間雖然不大，設計的很不錯，從房間出去可以叫短駁車，來得非常快，整體環境好，一切都很便利。兩頓飯都是經理推薦在酒店吃的，價格和味道都還可以。經理王傑對接整個行程，有求必應，服務非常好，值得再去。 雙人180°湖景半山温泉 :下次要好好泡泡 入住首日歡迎水果:真的很不錯！

設施：酒店比較新，因為有小寶寶入住了榻榻米温馨乾淨，房間寬敞明亮。 環境：酒店外環境幽雅，下着小雨更顯涼爽，給國慶假期畫了一個完美句號。 服務：這裏要誇誇酒店工作人員：經理王傑，入住前就主動加了微信，解答疑問，全程服務熱情；接駁車工作人員張銀芬服務很好，熱情介紹度假酒店情況。 山水園門票90不值得，還不如酒店外面環境，雲頂觀景平台和温泉一定要去體驗，酒店早餐品類豐富，除了國慶期間價格上漲，淡季入住還是非常值得的。

國慶帶家人出遊，定了個雙卧套房和一個大床房，總體而言涵田令人失望，特別是跟前一站的宜興某度假酒店相比。具體如下： 一是接駁車太少，松果酒店自己竟然沒有早餐廳，要去主樓，距離步行無法到達，必須接駁，但是車子太少，國慶人又多，一來一回很耽誤事兒。 二是酒店前台竟然會下班，是完全空無一人，我七點二十到的大廳，門是鎖着的，這可是四五千一晚的酒店啊。自然也沒人安排接駁車，得打電話給管家，等了十多分鐘 三是酒店房間本身也一般，雙卧套房在二樓一整層，沒有電梯，行李就算有行李車也很麻煩，需要人工搬。普通大床房間很小，且外面路上能看到房間裏面。 四是這個價格沒有送任何的娛樂項目，這就不得不説頭一天住的宜興某酒店，送了很多項目，孩子很開心，對比太明顯了。 總結，很多年前住過涵田主樓，當時就覺得不太值，這次想着松果是旗下新品牌，抱着試試看，發現還是不行。唯一可圈可點的就是銷售經理，態度不錯。但是你們這個硬軟件，挺難為你們銷售推廣的。 最後上一張圖，攜程宣傳圖以為很大規模，其實大堂跟快捷酒店差不多，上個圖吧。

國慶帶寶寶來涵田吸氧，帶小寶寶所以訂的松果榻榻米，負責溝通服務的王傑經理人很奶思，從入住前一天開始就事無鉅細地安排，入住的時候前台主動詢問是否需要床圍欄，入住期間免費提供礦泉水飲料和水果，服務很好，周邊環境也很漂亮，下次還會再來。

第二次住這個酒店了，上一次是22年，現在商業街有可愛的羊駝，還有馬術體驗，能合影，能餵食，度假村環境一如既往的舒適，清晨和傍晚特別適合散步，還有户外無邊泳池，環境非常不錯。房間也很大，衞生乾淨整潔，接待我們的經理王傑，專業性很強，22年過來的時候也是他接待的，體驗感真心非常好，下次去天目湖會繼續入佳。

房間挺好的 散發著淡淡的草香 住松果這邊挺安靜的 早晨打開窗户可以聽見蟬鳴別有一番感覺 管家王傑服務很好 回答問題很快 在大堂一直看見他招待客人 真誠的服務和笑容很能感染人 讓人心情愉悦 以後還會來