HENTIQUE PINECONE HOTEL

The surroundings around the hotel is very serene and close to most tourist places though you still need a car to go round tianmu lake on Liyang No 1 road. I love the bamboo sea forest the best! I was not aware that the hotel I booked was mainly for family with Children! We have a room with dinosaur blankets!

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

住宿的是榻榻米，比較適合我們兩大兩小並且帶小童的家庭。早餐環境很好，比較豐盛，但是口味偏淡。度假村環境很好弄的很乾凈！度假村面積大，還有接駁車隨時待命，想去哪都方便。 服務上，未到之前網上諮詢就感受到工作人員的熱忱，細緻解答各種問題。到了前台辦理入住迅速，度假村的設施、活動豐富。經理王傑提前一天就電話聯繫，加好了微信，並且在住店期間一直精心關注，熱情周到，有求必應。

酒店環境真的非常非常非常好！ 綠化真的是滿分！很難得 每一塊綠化帶都修剪的非常漂亮 ！ 媽媽去做了酒店送的漆扇 很滿意 由於家裡有事 沒體驗完所有項目 下次還會來的！ 酒店所有服務人員都很好！ 大堂裏的小貓超級超級可愛！

房間特別滿意，拉開窗簾，滿眼的綠色。入住時贈了水果和飲料，晚上贈送牛奶，到哪裡都可以叫接駁車。早餐特別豐盛，味道也好。早餐廳外面可以喂孔雀，特別適合親子。最值得稱讚的還是經理王傑，有問題總是秒回，服務特別好。比較來説，贈送的卡丁車和沙坑樂園，還有手工活動區域的服務就需要改進了。總體來説，體驗感很不錯，下次還會選擇這裏。

沒來之前酒店經理王傑就提前告知酒店前台定位及遊玩攻略 入住返程都會聯繫 服務很周到 床有1.5拼起來3m娃超級開心 有浴缸淋浴 露台 出門就是無動力樂園，非常適合小朋友遊玩 還有 可愛羊駝 騎馬 蹦床等活動豐富 根本玩不過來 接駁車也很方便迅速