HENTIQUE PINECONE HOTEL

The service at the hotel was excellent, they were polite and very helpful. Any questions that you asked, they answered without hesitation. Overall the staff, were the best if I have to compare with other big and small hotels that I have been to. My friend and I booked the hotel together. The rooms were very very nice. We loved them. It was easy to travel around the resort, they have golf carts that can take you around the resort. So many activities to do there. You need to speak a little bit of Chinese though. But in case you don’t they will find someone to help you there. The hotel package we took included the hot springs, spar and breakfast. It was worth it. The springs are the best. There is also an infinity pool. The people there are very helpful, great service. It was easy to spot two foreigners but they treated us with so much kindness, especially the man and woman at the fish spring and the little cafe there names: 张浩川, 张刘纪 and 彭玉琴. So Hentique hotels and resort is huge. The area and the activities you can do there are plenty. You can get on a helicopter(480rmb), boat(272rmb) it includes going to the islands and mountain hiking, horse riding and many more. You just have to come with a good budget. Breakfast is at the big hotel that has a great view of the lake. Hentique pinecone has different restaurants around, the food is between 100 -300 per person. I suggest you bring snacks because there aren’t any shops close by. The big hotel has a shop where you can buy snacks for a price, and an all day restaurant. We ended up moving from hentique pinecone hotel to the big hotel but paid a little bit more and was worth every penny. The hotel really good, with a nice view, the manager on duty that day August 16th 2023 was the best manager, I forgot his name. His English was very very good. He answered all questions and helped us transfer from 松果 to the big hotel. Having being in China for a long time, this was the best trip ever, with the best service. We will surely go back to this place. Best service ever. Keep up the good work!!!

帶父母和小朋友來涵田過新年，住了三天兩晚，很開心。我們住的是松果酒店，距離無動力小童樂園，馬路隔壁農場和聆湖灣商業街比較近。購買的套餐包含了很多項目，不去景點就呆在度假村裡就很舒服！可惜我們中間一天去了南山竹海，真的很後悔，累死不説，還沒有度假村雲景平台風景好😂 房間每天都有免費水果和牛奶飲料，早餐在主樓餐廳，雖然離我們住的地方有點遠，但接駁車很多很方便，早餐很豐富而且味道也不錯，餐廳壞境很好，就在湖邊，吃完到親水平台溜達溜達，還可以喂孔雀。雲景平台一定要去，風景開闊，很絕，這裏接駁車是不可以上去的，但是老爸腰不好，開接駁車的小姐姐人美心善，向經理申請後專門送我們上去了，感謝！本次唯一的遺憾是親戚突然來訪，心心念唸的半山温泉無福享受，不過沒關係，下次再來！

非常棒的酒店，雖然大但是去哪都有接駁車，服務非常貼心周到，酒店裡麪就是各種風景，完全不需要出去玩，還有遊樂設施温泉，早餐豐富到吃不過來，雖然人多但夠大完全不用排隊。就是建議榻榻米可以換了，時間長了需要維護啦。 最後感謝攜程客服小張，訂單解決得特別好。

房間佈置合理，經理王傑服務專業，提前加微信發攻略。接駁車阿姨史雪妹，李愛蓮，陳玲，大叔劉全新服務態度都很好，服務很人性化，考慮到我父親腿腳不方便，兩次去觀景平台的時候都是直接把我們送上去的，省得長者家勞累，點贊專業貼心的服務，娛樂設施也挺豐富，小孩子玩得捨不得離開，下次全家出遊還會考慮涵田度假村。

服務非常好十分到位非常適合出遊度假，特別是前台單瑞小姐姐，人非常好也很漂亮有求必應，因為沒有帶泡澡的東西詢問以後立馬幫我去詢問找人送達非常滿意噢，也推薦了周邊很多好吃的，好玩的

在涵田度假村裡邊，住的榻榻米親子房，小朋友很喜歡，房間很新很大，層高估計有4米，很舒服，管家王傑提前一天聯繫的，服務很周到，小朋友玩了卡丁車、蹦床樂園、餅乾烘焙，餵了小馬，非常開心