Utente ospite
29 giugno 2024
This review is based solely on a private celebration we had scheduled in the orchard at Purple Orchid. I have been a client at their spa for 6 years now. I really enjoy their spa services and have nothing bad to say about their spa. However, their event coordination is terrible. In May, we had a private event booked, and Taylor was the coordinator. Not only did she make multiple false promises, she was highly unhospitable on the day of the event. Me and my guests felt a lot of hostility from her and the attitude she gave us. First, when we arrived, a lot of things were not set up yet. Second, she quoted (AND WE PAID) for 3 servers, we barely got one. And I say barely because that server was going to walk away after setting up the food and we asked her if she was going to stay, and she seemed so confused. She did end up staying and helped serve food, but I am sure she was not informed to do so. On top of that, it was 100+ degrees and we did not have umbrellas. My aunt, who booked the celebration, sent Taylor three separate emails about the weather and the set up in the week leading up to the event, to which Taylor did not respond. On the day of, my aunt asked Taylor again about umbrellas for shade. There were 10+ umbrellas in the pool area, and about 5 of them were not being used. She was adamant that we could not use those because they were for guests. She had a very nasty attitude and very demeaning body language. We are also guests, and paying customers, we did not have this event for free. In fact, the event was quite expensive. I would not recommend having any celebration here, especially if Taylor is your coordinator. I hope she learns some hospitality, and to also be transparent and honest to guests instead of upcharging for subpar services. Now, I feel awkward going to their spa after being treated this way at our celebration. It really ruined my experience here.
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