Recensioni su InterContinental Lisbon, an IHG Hotel

Risposta dalla struttura: Dear Robin Hwang, Thank you so much for your feedback regarding your most recent stay with us. We sincerely apologize for the inconveniences you experienced during your recent stay at our property. Your comments are invaluable to us, and we deeply regret that we fell short of meeting your expectations. Please know that we are actively addressing the issues you mentioned with our staff training and operational procedures to ensure that similar situations do not occur in the future. We understand the importance of providing a seamless and welcoming experience, especially after a long journey, and we are committed to regaining your trust. We hope we have the opportunity to welcome you back in the near future. Sincerely, Rita LopoDirector of Guest Experiences

Risposta dalla struttura: Dear Kwok Hung,Thank you for sharing your feedback and for your positive rating of our hotel. We are delighted to hear that you had an overall enjoyable experience with us. However, we regret to learn about your disappointment with the reception staff service. Please accept our sincere apologies for any inconvenience this may have caused. We take your comments seriously and will address this with our team to ensure we provide the exceptional service our guests deserve. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Sincerely, Rita LopoDirector of Guest Experience

Risposta dalla struttura: Dear valued GuestThank you so much for your kind words! We're thrilled to hear that you had a fabulous experience at our hotel. Our team works diligently to create unforgettable stays for our guests, and it's wonderful to know we succeeded in making your visit special. We look forward to welcoming you back for another great experience in the future!Sincerely, Rita LopoDirector of Guest Experience

Risposta dalla struttura: 親愛的QIYAO，感謝您在您最近的入住經歷中分享您的反饋。對於因我們設施狀況所帶來的任何不便，我們深感抱歉。我們非常重視您的關注，正在不斷努力改善我們的設施。關於我們的地理位置，我們理解與主要景點的近距離對於我們的客人至關重要。雖然我們可能不位於市中心，但我們將為您提供協助，安排交通選擇，如出租車，以滿足您的旅行需求。您的反饋將有助於我們持續改進，以提升客人體驗。我們期待有機會歡迎您的再次光臨，為您提供更積極的入住體驗。誠摯地，Rita Lopo客户體驗總監洲際里斯本酒店

Risposta dalla struttura: Dear Amy Thank you so much for your wonderful review of InterContinental Lisbon. We're thrilled to hear that you found our hotel to be absolutely beautiful and our staff to be extremely helpful. It's always our goal to provide spacious, spotless rooms and a memorable experience for our guests. Your recommendation means the world to us, and we can't wait to welcome you back for another fantastic stay in the future. Your satisfaction is our utmost priority, and we appreciate your kind words.Sincerely, Rita LopoDirector of Guest Experience

Risposta dalla struttura: Dear Valued Guest, Thank you very much for your wonderful review of InterContinental Lisbon! We are thrilled to hear that you had an excellent reception experience, enjoyed our great location, and found your room to be comfortable. Providing fantastic overall service is what we strive for, and your feedback is truly appreciated. We look forward to welcoming you back in the future for another exceptional stay. Your satisfaction is our utmost priority, and we're grateful for your kind words.Sincerely,Rita Lopo Director of Guest Experience

Risposta dalla struttura: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the disappointing experience you encountered.It is certainly not the level of service we strive to provide at InterContinental Lisbon, and I am truly sorry for the issues you faced. I also apologize for the unresponsiveness of our staff, which is not reflective of the high standards we aim to maintain. Please know that your comments have been shared with our team, and we are taking immediate steps to address these concerns to prevent such occurrences in the future as for an internal investigation in order to better understand what might have happened.We truly value your feedback and would love the opportunity to make this right. Please feel free to contact me directly if you plan to visit us again, and I will personally ensure that your stay is nothing short of exceptional.Once again, my apologies for the inconvenience, and thank you for bringing this to our attention.Best regards,João RochaGuest Service Experience ManagerInterContinental Lisbon

Risposta dalla struttura: 親愛的客人 很高興聽到您在里斯本下榻期間對我們酒店的地理位置和寬敞客房的讚賞。我們充分注意到您對早餐種類的反饋意見，今後我們一定會想方設法豐富我們的早餐種類，以更好地迎合您的口味。我們希望很快就能再次榮幸地歡迎您的光臨。此致敬禮 Rita LopoDirector of Guest Experience

Risposta dalla struttura: 親愛的 Tianyaxun感謝您的反饋。我們很高興您對我們的衞生標準感到滿意。對於給您帶來的不便，我們深表歉意。感謝您對我們服務的讚譽，也感謝您在百忙之中與我們分享您的體驗。我們希望您能再次光臨，獲得更好的體驗。我們真誠歡迎您再次光臨、 麗塔-洛波賓客體驗總監