Huasheng Jiangquancheng Hotel

Booked 2 rooms, 1 family theme and 1 regular. Asked them which is family themed, they said room A. Ended up room B is family theme. Reach back to the room and realised that we are staying for 3 nights, the room card holder stated 1 night. Went back down to check. Human error. Went back up to room only to realised that 1 card was not working. Toilet's wall was not cleaned, the remains of another guest's double eye lid tape was stuck on the wall till the end of my trip. Room was big, but only the aircon at the living room is working, the one facing the bed is not. Asked for a fan. At the times where we indicated Do NOT Disturb, the staff still entered. Our other room did not indicate Do NOT Disturb but staff claimed the light was turned on and thus did not enter to clean room. Utter rubbish. Fruit basket was just left on the tv console, everyday adding one but not clearing or checking the older ones. Ended up with rotten fruits juices all over the console. Tea cup placed in the toilet was not replaced/washed. When we feedback, the staff came in and rinse it with toilet tap water before placing it back on the shelf without sending it for proper cleaning and sanitising. Toilet roll was randomly left around without replacing the emptied roll on the holder. Breakfast was terrible, wide assortment but mostly of low quality. Totally different from our previous trips. To be honest, we stayed here every year since the first day they open. This was the worst stay ever, and we will not be back. The hotel allows smoking in their common toilet (think it's the norm here), smoking even in the main hotel lobby and of course inside the breakfast area.

It was indeed a great stay

出差、旅行、入住江泉大酒店首選，環境舒適，優雅大氣，服務人員對酒店的各項服務流程瞭如指掌，面對客人的各種問題和要求能快速有效的解決，在此特別感謝客房部主管曲相梅同志、王雲同志提出表揚和誠摯的感謝！她們不僅在工作上盡職盡責，真誠的服務熱情也讓我感受到真摯的關懷和尊重！特別曲相梅同志對提出的的各種問題和要求，不厭其煩的耐心解釋和協調，微笑的服務總是讓人感到春風般的暖意，就像貼心的小管家，服務真是無可挑剔，再一次的感受到一樣的熱情和周到，細緻入微親切友好，專業高效的工作態度每一次都被深深打動，令人印象深刻，今後繼續首先貴酒店入住，非常感謝曲相梅、王雲同志的熱情服務！