Embassy Suites by Hilton Baltimore at BWI Airport

Didn't match the Hilton standard I have experienced in different parts of the world

Good atmosphere and very comfortable mood

很不錯，下次還會繼續入住

Front desk clerk needs to work on customer service I did not like the woman who checked me in at the front desk when I came from my stay. The first thing out of her mouth was her talking over me asking if I was canceling my stay. I found that to be very disrespectful, unprofessional, and off putting. If I ran a hotel, she wouldn't be working at the front desk or dealing with customers if that were her attitude. It isn't polite to talk over people either. I also found that agreement that I was asked to sign check in to be very troubling. I'd never seen anything like that at a hotel. I also didn't like that it was being selectively applied to certain individuals. The hotel room was clean. I got a decent night's sleep. Whoever is working in the front desk needs to understand that you're the public face of that hotel and are representing the brand. Why would I cancel a reservation that is non-refundable and just simply throw my money in the trash? Her actions made me want to charge my credit card back and sleep in my car. I was about to do that until I met somebody wonderful at this establishment. I tried to compliment the individual who did a great job driving the shuttle but you all told me you weren't gonna post the review.

Our overnight stay We stayed over night and the mixologist and server were excellent. The desk personnel were very nice and helpful.