Arcadia Resort Hainan

酒店的沙灘超美，而且房間離沙灘很近，可能就200米，十一過來人不多，很清凈。入住的時候加了前台符小姐的微信，住房期間遇到問題找她都很快得到解決和反饋。

陵水畢竟不如三亞熱鬧，可能我住的時候也不是旺季。酒店還是很不錯的，就是住得人一少了就顯冷清了。海邊開發一般，不能下海游泳的，海灘很大。就衹能去看看。早餐還挺不錯的，如果去分界洲島玩，住這裏很不錯的，附近外賣也多。

非常意外的一次經歷，來的時候因為疫情和淡季的原因，住客很少，感受到了無比貼心的服務，客服經理Vicky非常貼心，幫我們升級了房間並且很好的解決了問題。其他服務人員也很好。好評。 【迷人海景】 🔔服務：

因疫情的原因，兩年沒帶孩子出門遊玩了，今年夏天早早的就定下出行計劃。在去哪的問題上，朋友們討論多次😃，最後決定還是去海南吧。我們避開人潮洶湧的三亞，來到景色相當不錯的萬寧。在地圖上沿着海灘找了許久，尋覓到陵水阿爾卡迪亞酒店。 好評原因一，相對於萬寧海灘酒店，這裏便宜很多。我們預訂的家庭園景三人房一晚上不到七百元，還帶三人的早餐。這裏的自助早餐還是很不錯的，種類繁多。 好評原因二，酒店後堂直通海灘，三分鐘就可以踏浪而行😀，這段幾百米沙灘幾乎就是酒店的私人沙灘。人少環境沒得説。 好評原因三，酒店的服務很細膩。像酒店提供晾衣架，這雖然不值一提，但對於我們這些拖家帶口出行的家庭來説，確實解決了一個難題。 另外，這裏要感謝一下康樂部的常經理，在我們預訂棋牌室的服務上，非常細緻周到，給我們留下深刻印象。 好評原因四，酒店雖然不在萬寧，但駕車距神州半島也不過四十多分鐘車程，其他的景點就更近了。自駕遊這點距離完全可以忽略。 好評原因最終款，因海口突然出現疫情，大家擔心回家不順利，原定的行程衹能縮短，跟酒店和攜程一溝通，很順利的解決了提前退房的問題。 這次旅行因為疫情的影響而中斷，但阿爾卡迪亞酒店給我們大家的感覺確實很好，給你們所有的服務人員點贊。

被低估了的酒店，體驗非常好，下單時備註需求，到達後已完美安排好，前台黃鋼濤小夥子微笑服務。酒店泳池、娛樂、健身、小童樂園都很好，自帶海灘非常漂亮乾淨，還有帆船、帆板、卡丁車、浮潛、沙灘摩託、沙灘篝火、沙灘酒吧等活動。對比一下比文昌博鰲的沙灘和海水好很多。值得推薦，性價比極高。

Nice place. Receptionist was very helpful. Clean room, easy to access beach nearby. Buffet was average. Breads were not fresh. Meat were smelly. I couldn't enjoy breakfast much.

Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.

We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through Meituan. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.

Unfortunately our room had a very strong moldy smell and we couldn’t stay. The hotel was fully booked and couldn’t offer us an alternative room.