Arcadia Resort Hainan

Rooms are nice and big, I had a nice view out the window. Staff is friendly and nice and when I asked for more water from the cleaning staff and they remembered giving me more water every day. I got a package with a free photographer session and the pictures came out amazing.

We checked out 2 nights early because we were very unsatisfied despite knowing we would received no refund. On checkout, the staff were reluctant to assist and help us. We got a staff’s wechat who often assisted us during the stay. The check in took unnecessarily long and staff didn’t tell us the WiFi code, didn’t say that most of the restaurants were closed, and didn’t say which hours the restaurant was open. The room was not clean upon check in and telephone to call reception didn’t work. The breakfast was really terrible (except the coffee when the machine was working), fruit over ripe, bugs crawling around by the food, the restaurant food is horribly overpriced, a lot of meals on the menu were unavailable, and over the Chinese New Year period there were hardly any stores to order through Meituan. We got stuck inside the elevator twice for a few minutes until it started moving again. The emergency stairwells are covered in mold and maintenance items making it dangerous if there was ever a need to use the stairs in an emergency. The hotel is old and while the gardens are well kept, only 1 of the 3 pools were open. You can’t sit on the grassy areas as there are biting ants everywhere. You can’t sit in the forest because the grass is covered in spiky seed pods. You can’t sit by the pool because there are only 3 deck chairs. Very limited outdoor sitting spaces. Hot water was sporadic and the shape of the bath was not functional unless you lay down completely. The room was not serviced daily, and we had to ask repeatedly for 3 towels despite staying in a “family room” that comes standard with an extra bed for three people. The way the hotel is shaped means that everyone looks into each other’s rooms from the balcony unless you are right on the very corner. The beach was completely covered in garbage and litter, lots of firework boxes washing into the sea. Beach unsafe to walk barefoot because of broken glass. The walk ways are not very convenient if you have a child in a stroller as they are broken. Very very misleading advertising and misleading representation on this app. I would not recommend staying here at all. In terms of location the sea is too rough and full of rocks to swim and there is no way you could do any water sports.

Great place. Room is clean and well maintained. I would stay here again thank you

1.酒店挺大的，房間也多，而且房間都不小，住着很舒服。 2.地理位置還挺好，尤其帶孩子泡酒店，挖沙子，淌水。絕對性價比首選，酒店到沙灘一分鐘。出大堂門口路右拐一直走到頭，是一條街，有水果批發，有飯館，超市。挺熱鬧的。水果比三亞便宜，可以入手。 3.服務員都很有禮貌。開始定的房間有點吵，換房很順利。 4.衞生打掃及時，表揚六區5層的客房保潔小姑娘。有眼力價！幹活利索！ 5.早飯基本都能滿足，粥，米粉，小菜，炒菜，炒飯，麪包，培根，水果，牛奶，咖啡差點意思，也湊合吧。 6.距離分界洲島，南灣猴島都不算特別遠。打車自駕皆可。 總體來説性價比可以，下次還會考慮住在這兒。沙灘真的不錯，水清沙細。哦，忘了説，還能放煙花，過癮了。

阿爾卡迪亞酒店一直是我們出門的首選酒店。每次入住都特別舒服，最欣慰的是這次離店返程時，我發現丟失了我的證件。非常感謝酒店的經理Daisy在酒店幫忙找回，並且主動聯繫負責郵寄，非常感謝Daisy經理！

酒店的 MONA 聯繫我們做了房間安排，我和朋友一塊來旅遊的 就希望房間能挨近點 給我們把房間安排好，主要帶着小朋友就圖一塊玩。安排的太周到了，必須好評。酒店房間乾淨，每天有續住的打掃，非常省心。