The Mermoon Resort Ling Shui, Tapestry Collection by Hilton

This hotel is a nightmare. They demanded upfront for full payment and deposit and then claim that they didn’t receive the payment although it is reflected as paid on my phone(alipay). So for the rest of my stay, I was constantly bugged about this money issue (including calling my room at 10:00PM and demanding to check my phone (again!)for verification d of payment!). The only highlight is that the breakfast buffet is very good snd the lady manager of the restaurant is very professional. I believe she is the ONLY staff that is worthy to be mentioned. The staff needs to be retrained in service language, service attitude and professionalism in the hotel industry. What a disappointment of a holiday! Eventually after threatening to complain to 12345 , I got my deposit money back pronto. Never again to this hotel- nit worth the stress!!

希爾頓的品牌還是很讓人滿意的。酒店服務人員的服務意識很好，客人有問題詢問，都會很耐心很細緻的給予答覆。 酒店距離海邊非常近，是酒店自行開闢的一條小路，走過去非常方便。泳池也很乾凈，每天都有工作人員進行清洗和清理。 房間裏衞生還可以，衞生間部分牆角需要好好清掃了，已經發黴有污垢。 最後要感謝值班經理王木木，入住之前就聯繫了我們，入住後也會跟蹤入住感受。整體來説還是很好的。

值班經理王木木還有前台Anson服務很好，有求必應，酒店主要還是性價比高吧，距離海邊就幾分鐘，離免税店都很近，酒店也比較新，早餐要是多點種類就好了，健身房還有小童樂園衞生需要加強的，五星服務，設施齊備維護的一般。