The Mermoon Resort Ling Shui, Tapestry Collection by Hilton

This hotel is a nightmare. They demanded upfront for full payment and deposit and then claim that they didn’t receive the payment although it is reflected as paid on my phone(alipay). So for the rest of my stay, I was constantly bugged about this money issue (including calling my room at 10:00PM and demanding to check my phone (again!)for verification d of payment!). The only highlight is that the breakfast buffet is very good snd the lady manager of the restaurant is very professional. I believe she is the ONLY staff that is worthy to be mentioned. The staff needs to be retrained in service language, service attitude and professionalism in the hotel industry. What a disappointment of a holiday! Eventually after threatening to complain to 12345 , I got my deposit money back pronto. Never again to this hotel- nit worth the stress!!

設施：酒店很新，設施維護的很好。重點表揚淋浴間設計，水壓大，温度穩，洗澡體驗超爽。床品也是我喜歡的，軟硬適中，被子和枕頭都很蓬鬆。另外酒店車輛入口處有帶快充的停車場，十分方便租電車的旅客。 衞生：房間和公共區域都很乾凈，特別是在這樣淺色系裝修和布藝沙發為主的環境下，真的很棒。 環境：酒店的設計要大讚！是此次最吸引我的地方。以美人魚作為主題線索，設計風格貫穿始終，從logo設計，洗手間的貝殼造型肥皂盒，到大堂的巨幅美人魚畫，海洋主題很有度假的放鬆感。 服務：酒店服務很貼心。特別感謝客户經理王木木，熱情的向我介紹酒店設施，並幫我把行李帶到房間。 由於是淡季，且價格十分優惠，感覺真的沒什麼可挑剔的了。

此次陵水土福灣的度假之旅，被希爾頓啟繽精選酒店和員工王木木徹底治癒，必須給出滿分好評！ 酒店本身就是一道風景，從大堂珍珠母貝串聯的背景牆，到客房裡藏着"阿福傳説"的百寶箱迷你吧，每一處細節都透着海洋文化的浪漫與精緻。推開陽台門就是壯闊海景，步行到沙灘衹需幾分鐘，美人魚尾造型的泳池拍照更是絕美，完全符合"現代謐靜桃源"的期待。 而王木木的服務，讓這份美景多了最温暖的底色。入住時她主動介紹酒店特色，比當地嚮導還貼心，這份細緻真的遠超預期。 從硬件到服務都無可挑剔，尤其要為王木木點贊！下次來土福灣，一定還選這家店。