Charlotte House

Parking is in The Lawns car park and at £10 for 24 hours is reasonably priced. Check in was very welcoming and everything explained, including the refurbishment being carried out. The room was lovely, as was the bathroom. Mugs on the tea/coffee tray are a great idea, hotel cups are often far too small! The bed was very comfortable but unfortunately I had trouble getting to sleep as the staff from the restaurant across the courtyard sat outside after closing, talking and laughing until midnight. Breakfast was a buffet breakfast with yoghurts, fresh fruit, cereals, porridge pots, meat and cheese, bread for toast, and pastries. Also fruit juices, tea and coffee. All more than adequate for most people. The addition of some drinking water in jugs would be great. Upon checkout, reception wasn’t open and I spent quite a while wandering round trying to find someone to hand the key in to. Maybe a box to drop these in would be helpful if reception isn’t manned. I would definitely stay again but maybe ask for a room that doesn’t face the restaurant opposite.

Good location Clean, friendly check in and good location are positives. No lift or air conditioning are negatives. Parking spaces can be a challenge when busy, £10 a day public parking.

Lovely building and room, great location by the castle with the Bailgate area next door and very friendly and helpful staff.

Beautiful old building Staff down to earth and friendly. Perfectly clean Lovely continental breakfast. Liked it so much booked again for July for Sons wedding

Decor abit dated, would of been better with choice of cooked breakfast.

Nice big bath and big bed Prefect after wedding retreat