Hotel Mama Shelter a Lilla

We were assigned an accessible junior suite though we didn't request an accessible room.. The bathroom was half finished and the wiring was not completed with the switches for the separate toilet and bath located in the doorway. There were signs pasted on the door to the toilet and the door to the shower stating that the hotel offered its apologies for the inconvenience! There was a workman's support pole found under the sinks which had to be removed by the technician when we complained. There was not a single hook, clothes stand, towel rack or rail anywhere in the bathroom, toilet or room. The hotel staff explained that they would send a technician a second time to drill hooks in the bathroom, we didn't bother since we were staying only 2 nights and didn't want the dust. The shower glass in the shower stall could not contain water within the stall and the floor became wet after we showered. Location wise the hotel is perfect and the staff were polite. Breakfast was a mix of hot cooked food and the usual cold cuts, cheeses, breads, yoghurt, fruits and juices. The breakfast room changes to a bar at night which serves affordable and nice cocktails.

La posizione è davvero bello! Vicino alla stazione. Come letteralmente solo passi lontano e anche vicino alla zona commerciale e alle attrazioni. Bella dimensione dell'hotel e della camera è ragionevole. Bella vista per il colazione e molto buon colazione.

We stayed here in order to go to a game at the Rugby World Cup, while this was on they tripled the charge for an overnight stay but this is true of hotels in all cities hosting an event so it was expected. The hotel is in a good location just a short walk from the old town and many bars & restaurants. There's also a supermarket around the corner for beer/wine (there's a fridge in the room) or snacks. It's also not too far from the Eurostar station which you can walk to or take the metro. The format of the bedrooms seemed to vary depending on the location, ours was on the 4th floor and had a separate shower in addition to the bath but it had no room to store flat clothes, there was only hanging space. Rooms on the 2nd floor only had a bath with a shower outlet but plenty storage room for clothes. Regardless our room was clean, quiet, well decorated and had a comfortable bed - nothing at all to complain about. It also had a safe, a large flat screen TV and good wi-fi reception. The staff on reception and in the bar were friendly and helpful. The bar was very busy while we were there but they managed to cope very well with the number of orders for both drinks and food. Drinks were on the expensive side but this is true of most hotels. Breakfast was a bit disappointing in terms of variety and quality (especially the hot items) but the bread was fresh and there was some fruit on offer. There is a courtyard area where you can sit outside in addition to the bar/breakfast areas and we found this a convenient place to sit on the last day while we were waiting for transport to go home. As it is close to Flanders we took the opportunity to book a private WW1 battlefield tour which we enjoyed. If we decide to return to do a similar tour we will certainly stay at this hotel.

I checked in late at 1030pm and was redirect to another hotel abt 6m walk away to check-in. I was told to find my wifi pw in the room. After I checked-in, I cannot find the pw in the whole premises including reception. I also found 2 smelly uaed towels in the locker. I need to walk back to the other hotel n ask for it again. This time round, the guy told me he dont know. He said he had asked in the group chat, and no one replied to him. I was mingled with this for 2hrs standing at their counter, waiting for his reply till 12+ am. Their WIFI is generated by their system, each having a different ID and pw. The room is at basement so I basically can not receive any network n I do not have WIFI. I cannot finish my work and need to leave the next morning. I only get a reply from them 2 days after i check out, this is hilarious. I will never never patronize this hotel, including any of Accors anymore. Their service staff seriously need more training. This the FIRST hotel I went that does not provide WIFI in the last decade.

Abbiamo alloggiato due notte in questo Western situato all’ingresso della Ztl di Lille. La sistemazione è particolarmente indicata per chi arriva in auto poiché a 50 metri dall’hotel c’è il loro garage dove poter sistemare la vettura. Il personale della struttura è molto cortese e professionale. La camera era dotata di tutti i comfort, compresa macchinetta nespresso con capsule in omaggio. Una sistemazione davvero ideale sia per turisti che per clienti business.

si trova al secondo piano, in un palazzo che sembra più un cinema che un hotel.. Il personale è gentile e molto disponibile, la colazione dalle 7 alle 10 costa 19 € a persona, quindi non l’ho provata.. La posizione è decisamente centrale ci sono alcuni locali e dei ristoranti molto importanti , facendo due passi oltre alla via commerciale si arriva in tre minuti alla piazza principale.. La camera di medio piccola dimensione lo dava per un insonorizzazione eccellente … Buono il materasso ma i cuscini troppo bassi .. La doccia vista stando con amici non è il massimo per la privacy ormai vanno di moda Attenzione ai prezzi perché come c’è un piccolo avvenimento schizzano decisamente alti

I stayed here for business for 3 months. It a clean and friendly hotel. It is very central therefore easy to walk anywhere in Lille from it. The staff are so friendly and are always keen to help. I always felt it as an oasis of calm .. despite any chaos outside .. rugby World Cup & braderie.. I would walk in the doors to calm & peace. The gym was basic but adequate for my needs and again I enjoyed the calm of it. I would recommend it whole heartedly and will miss it.

I forgot my makeup worth 300 euros there. Getting it back was so hard. I called for 3 days just to get a simple link sent to my email address and then paid 35 euros for ”fast” shipping, which wasn't fast at all. When I finally got my package, almost everything was gone—just a deodorant and one makeup brush were left. It’s obvious my things were stolen by someone at the hotel. When I called, I was left with no acceptable answer and could not even speak to the manager on shift. This hotel doesn’t care about you or your stuff. They didn’t even say sorry. Don’t stay at Hotel Barriere. There are more honest places that will respect you and your things.

Ottimo per visitare a piedi la città. Vicino ai principali punti d’interesse, nei pressi un parcheggio a pagamento nel quale lasciare comodamente la vettura se si viaggia in auto. Personale super professionale e cortese. Ottima colazione con prodotti freschissimi.