Boa Hotel

🚗 Trasporti: Lille non è grande, quindi il trasporto è comodo, soprattutto perché i vari ristoranti dell'hotel sono molto convenienti 🧹Igiene: la stanza è ordinata e pulita 🍃Ambiente: L'ambiente circostante è confortevole, tutti i principali ristoranti e negozi sono raggiungibili a piedi Servizio: il personale è cordiale e premuroso

Cool sympa cool merci beaucoup de votre professionnalisme

I arrived at this hotel durong the heat wave in June '22 and selected it because TA showed it as the top hotel in lille, with AC. During check-in, no mention was made about the AC not working. Upon entering the room, I saw a fan on full speed in a hot and muggy room. The AC control is there, but it has no power (like a prop). I asked reception to switch it on, but they said the AC had broken that morning and will be replaced on the day that I'm leaving (what a coincidence). I attempted to stay in the room but it was awful. The outisde temperature was 35C and the energy from the fans just made the room warmer. There was no restbite. I began looking at reviews and saw that people had made comments over the past year about no/broken AC. I approached the reception and challenged them about the AC being broken that morning even though reports say this has been an ongoing issue and he smiled and admitted that it hadn't been working for a while. This is false advertising! In addition to this, i found the cleaners pass within my bed sheets. (Picture attached). This opens every room in the hotel and i tried it on my door and on a room which i knew was vacant! Imagine had this gone into the wrong hands. I handed into reception who were apologetic and said the employee had left a few days before. I guess they dont deactivate employee passes 🤷‍♀️ I could only stay here for one night, i booked my remainding stay in the BW voyageur instead (a much better hotel, for a cheaper price) and I'm fighting to get my money for false advertising, which I am winning! In summary, do not stay here. I doubt they ever had AC and will lie about it. They cannot be trusted.

Spent a couple of nights here whilst visiting Lille with friends, hotel is in great location, with access to parking at a reasonable rate not too far away. The hotel is clean and the staff really friendly and helpful. The bar is well stocked and sitting outside in the sun was lovely. Breakfast had a good selection of hot and cold choices. I’d certainly stay here again. The green clean (just get bins emptied and tea/coffee topped up) was a good idea and the reward of free drink at the bar was welcome in return.

Excellent stuff, great hotel, tasty breakfast with all you need, spacious room. They put L'occitane cosmetics in the bathroom, like five star hotels. A big surprise was to find a bottle of a local beer as a gift for a stay. Definitely recommend!