Hotel Indigo Lijiang Ancient Town

Comparison Between Hotel Indigo and Banyan Tree Overall, the value for money at Hotel Indigo falls far short of what Banyan Tree offers. The reception service and customer handling at Indigo were noticeably lacking. Both the check-in and check-out processes were confusing, with poor communication regarding deposit policies and refund procedures. In contrast, Banyan Tree acknowledged that I had booked during peak season rates and graciously offered me a complimentary upgrade to a villa with a beautiful mountain view. It was a thoughtful gesture that reflected their commitment to guest satisfaction. On the other hand, when I asked the reception at Hotel Indigo if a reasonable upgrade was possible—given that I was staying during the low season when rooms are typically more available and affordable—my request was flatly rejected without any consideration. More concerning, one day after checking out of Hotel Indigo on May 10th, my credit card information was compromised. The unauthorized transaction was fortunately detected and blocked by my credit card company, but the card had to be cancelled and reissued to prevent further misuse. This incident has caused significant inconvenience. Since I prepaid a deposit through Trip.com and was told the refund process would take 10 to 15 days, I was advised to delay reissuing my credit card until the refund is complete. As a result, this has disrupted my ability to use e-wallet services and manage my expenses while traveling. To clarify, the only two locations where I used this credit card were Banyan Tree and Hotel Indigo. While I cannot confirm the source of the data breach, this situation is deeply concerning and warrants immediate attention. 英迪格酒店与悦榕庄的比较 总体而言，英迪格酒店在性价比方面远远不及悦榕庄。英迪格的前台接待服务和员工的专业度明显不足。入住与退房的流程非常混乱，关于押金政策和退款流程的说明也含糊不清，缺乏应有的沟通。 相比之下，悦榕庄在得知我是在旺季价格预订后，主动为我免费升级到了带有美丽山景的别墅，这一贴心的举动展现了他们对客户满意度的高度重视。 而在英迪格酒店，当我向前台询问是否可以在淡季期间合理升级房型时——考虑到此时房间空余且价格较低——我的请求被直接拒绝，完全没有给予任何考虑或诚意的回应。 更令人担忧的是，我于5月10日退房后的第二天，信用卡信息遭到泄露。幸运的是，信用卡公司及时发现并拦截了异常交易，但为了防止进一步的滥用，我的信用卡被迫停用并需要重新发行。 这一事件给我带来了极大的不便。由于我是通过携程预付押金，而退款处理需时10至15天，我被建议在交易完成之前暂缓重新申领新卡。此举直接影响了我使用电子钱包进行支付，也给我的旅程和财务安排带来了困扰。 需要说明的是，我此行仅在悦榕庄和英迪格酒店使用过该信用卡。虽然我无法确定信息泄露发生的具体地点，但整个事件令人深感担忧，亟需相关方给予重视与调查 😔🙂↕️

入住洲際&英迪格體驗最差的一次，總的來説硬件設施差強人意，服務爛到令人刮目🤪 入住當天從梅里雪山返回麗江，因為想看看古城還讀看了小紅書推薦，訂的和府洲際，中午詢問前台是否有充電樁，前台説有。下午到達洲際酒店地面停車場，長波浪頭髮胖乎乎的接引員説沒有充電樁，都不能用，之後也不接待，跑到旁邊跟人聊天去了🤣。於是退訂洲際打算定旁邊英迪格，打電話詢問英迪格，英迪格説地下還有充電樁可以停地下。這時接待員又説地上有位置了，於是我們停好車充上電，不料接待的那人又説充滿電請移車到地下……那為什麼不開始就引導我們去地下停車呢？問一句是不是住店客人很難是吧？我當即表示溜了要去再住一次悦榕莊，接待員見勢頭不對，又説不用移車了，這人真逆天，差評一半給他。 開了6小時車累了懶得爭論，去英迪格湊合一晚。全程沒人拿行李，問英迪格前台我ihg會員號，前台説馬上查一下，然後需要我們主動再次詢問才能告之；接引小哥羞澀而迷茫，詢問贈送的酒水卡怎麼用，説不知道，最後也沒告知我們用法。英迪格沒餐廳，洲際七色光餐廳的服務更是離譜，沒接待客人自己找位置，上菜報菜名不清楚……今天離店以後前台來要攜程好評的時候最積極熱情😅微信客服經理微信號wxid_bhzlf4obdmfq22要好評的時候把我姓氏打錯。 還有今天早上電車沒充上電，不知道是有人故意拔了插頭還是酒店充電樁斷電。👎 最後洲際不帶早餐加個和悦榕莊帶早飯的差不多，推薦悦榕莊或者凱悦臻選，服務到位，度假安逸温馨。麗江洲際和英迪格服務和入住體驗非常非常逆天🥹

非常不好的體驗，7月18日離店，前台錯刷預授權，刷成消費，沒有退還。到今天8月7日，共25天，還未解決，一直在為此事拉扯。截止今天我並未收到退款，酒店客服説已轉賬，要求他們提供有我姓名和賬號的轉賬訊息證明已轉賬，也説不能提供。又沒有收到退款，又沒有看到轉賬記錄，客服一句“請您聯繫自己髮卡行”，就沒有任何迴應。首先，是你們犯了低級的操作失誤，造成客人的損失和不便。麗江古城英迪格，解決問題之慢速，解決問題之方法和態度真是讓人無語。