Ellery Beach House

5* and do not want to comment that much so that it will be crowded next time.. Reception, room, dinner, service, pools and breakfast is excellent. Using the pools in the winter is actually nicer in the winter when it is cold as it creates a fariytale environment with steam and lit up surroundings.

After 15 years with 70-90 hotel nights a year this is one of the poorer experiences I’ve ever had. CUSTOMER SERVICE (WILL): at this estsblisment I was left with the impression that my presence and connecting requests annoyed the staff. Most notable in the bar where a collegue of mine was told off by the bartender for not greating him before placing an order, and myself for requesting a copy of the purchase statement (not final bill) and having to request it twice to actually get it. ACCOMONDATION SERVICE (WILL & SKILL): During my 3 nights stay I experienced that items in the minibar was not replenish, a used glasses was not replaced, receiving a robe in size 2XL and flip flops size S, getting the number of availabe towels halfed on day two (keep in mind all the bathing opportunities this hotel promotes), and at check out the booking system crashed. I arrived at 19:45 with taxi and then the hotel had closed the drive way so far from the hotel that it resulted in me having to walk from the taxi to the reception in heavy rain as only part of the drive way is possible to walk under a roof. And of course, no question about how my stay had been at check out as Mr. And Mrs Feedback seems to not be welcome at this establishement. FOOD OFFERINGS (SKILL): Breakfast was absolutely a treat and the gem for me was the assortment at the vegetable/ fruit table and the nicely cooked scrambled eggs. Unfortunately (also according to the feedback from my collegues) both lunch and dinner was expirenced as flat and boring, with conequently over-cooked vegetables by any standards. It was for me evident that Ellery Beach house suffer from a management team unable to consistently select, train, develop and monitor performance of personnel in the hospitality business to met the minimum requirements of not expected but acceptable service and experience levels. In short I did not experience a will nor the skill to make an effort when Ellery Beach house was given the oppportunity.

Recently stayed at Ellery for one night with their package totally coco. From start to finish this stay did not even meet the lowest of my expectations. We started question the hotels economic liquidity as from the start the room was dusty and several dustbunnies was found on shelves. My four year old can clean better than that. After an attempt to clean the room once again dust bunnies were still present… not that impressive.. The spa facilities have a nice style and estethics to it but there is definitely some repairs and service needed as som flooring is broken and loose. Continuing with the food we was pleasantly surprised at dinner in the coco Beach club. The menu was well thought through and flavours expertly matched service at dinner could have been more attentive as we had to wait over 40 minutes to get our hot courses. The overall disappointment ensued at breakfast with staff telling us that they had gone all out of bacon. I’ve never heard of a hotel that can’t even hold stock of bacon for breakfasts… thus our concerns for the hotels economy.